ArXiv User Support Assistant, Cornell Tech; NYC – Temporary, Part-time

Employer Industry: Higher Education and Research

• Starting salary of $30 per hour
• Flexible part-time schedule with 20 hours per week, primarily from 8 am to 12 pm, Monday to Friday
• Opportunity to work in a supportive and collaborative team environment
• Contribute to a culture of diversity, equity, and inclusion in a dynamic research setting
• Gain experience in user support and technical assistance within an academic context
• Engage with a global community of researchers and scholars

• Respond to user queries related to submissions, accounts, and access
• Perform technical and validation checks on submission files and metadata
• Manage and prioritize service ticket queues
• Coordinate with team members on daily service obligations and long-term process improvement projects
• Maintain and update documentation

• Associate degree or equivalent formal training program of two years
• One or more years of professional experience in a technical computing environment
• Excellent communication skills, both oral and written
• Proven ability to work productively in a supportive role within a team environment
• Excellent troubleshooting and problem‑solving skills

• Degree in physical science, engineering, computer science, mathematics, library science, or information science
• Experience with publishing, cataloging, or end‑user technical support (such as help desk)
• Experience writing technical documentation

#Higher Education #Research Support #Diversity #Part Time Opportunity  #User Support

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