Systems Manager - Enterprise Data & Analytics​/AI Business Transformation

Overview

Join Con Edison as a System Manager leading our AI Business Transformation function within the Enterprise Data & Analytics organization. Your role will be crucial in architecting large-scale transformation visions for business units, driving discovery and design for AI solutions, and ensuring AI initiatives deliver measurable enterprise value. The Enterprise Data & Analytics (ED&A) team is driving Con Edison's evolution into a data-driven, AI-enabled utility.

To ensure that the ED&A team can continue to meet business needs in this space, we're searching for a highly qualified Manager of AI Business Transformation to work closely with our leadership team and business stakeholders. Seize this opportunity to shape how AI transforms Con Edison's operations and drive strategic changes at the heart of our innovative journey.

• Lead a team responsible for transformation strategy, including direct staff and strategic partner engagements
• Architect large-scale transformation visions for each business unit, identifying opportunities for wholesale business process redesign enabled by AI
• Lead outside-in benchmarking efforts to identify industry best practices, emerging capabilities, and strategic opportunities for AI-enabled transformation
• Drive business process mapping to document current state operations, identify automation and AI opportunities, and inform use case prioritization
• Lead customer and user journey mapping to understand pain points and ensure AI solutions deliver intuitive end-to-end experiences
• Drive product design standards for AI solutions, ensuring user-centered design principles are embedded from discovery through deployment
• Develop high-level sequencing and sorting of use cases into cohesive program families with clear interdependency mapping
• Implement and manage the value framework for AI investments, including business case development, benefits tracking, and ROI measurement
• Lead enterprise change management for AI adoption, including organizational readiness assessment, capability building, and resistance management
• Partner with business units to develop transformation roadmaps that align AI capabilities with strategic business objectives
• Conduct impact assessments to understand how AI solutions will affect existing processes, roles, and organizational structures
• Manage strategic partner relationships, scoping engagements, and ensuring quality delivery from external consultants
• Develop and deliver executive communications on transformation progress, value realization, and strategic recommendations
• Facilitate cross-functional alignment on transformation priorities and sequencing across the AI portfolio
• Monitor and report on transformation outcomes, identifying lessons learned and opportunities for continuous improvement
• Foster collaboration between transformation, product, and delivery teams to ensure seamless execution of change initiatives
• Champion a proactive, customer-centric culture that builds trust, enhances engagement, and creates value for stakeholders

• Master's Degree and a minimum of 7 years full-time relevant work experience or
• Bachelor's Degree and a minimum of 9 years full-time relevant work experience.

• Master's Degree in Business Administration, Finance, Accounting, Management Information Systems, Information Systems, related business or technology aligned field and a minimum of 7 years full-time relevant work experience or
• Bachelor's Degree in Business Administration, Finance, Accounting, Management Information Systems, Information Systems, related business or technology aligned field and a minimum of 9 years full-time relevant work experience.

• Demonstrated experience leading business transformation or change management initiatives, required
• Proven experience with business process mapping, reengineering, or operational improvement, required
• Experience with user experience design, journey mapping, or product design methodologies, required
• Experience developing roadmaps and value realization frameworks, required
• Track record of driving measurable…