Technical Support Analyst; NY

GQG Partners is an investment boutique which is a wholly owned subsidiary of a majority employee-owned company listed on the Australian Securities Exchange (ASX: GQG). The firm manages global and emerging market equities for institutions, advisors, and individuals worldwide. The company is headquartered in Ft. Lauderdale FL, with offices in New York, Seattle, London, Sydney, and Abu Dhabi. GQG Partners manages more than US $166.1 billion in client assets as of November 30, 2025 and employs approximately 240 associates worldwide.

GQG is passionate about investing and strives for the highest levels of excellence in a competitive industry. It is our responsibility to help investors secure their financial future and we are honored that our clients entrust us with their financial capital. We endeavor to create a business that is closely aligned with our clients’ financial interests. And we strive for success at all levels of our organization through a commitment to independent thinking, continual growth, cultural integrity, and a deep knowledge of the markets.

• Generous medical, dental, and vision plans
• Paid and voluntary supplemental life insurance
• Healthcare spending account, flexible spending accounts, and transit benefit options
• Paid sick and personal time off, Parental Leave, and paid disability benefits
• Employee Assistance Program (EAP)
• 401K matching with immediate vesting

Job Title:

Technical Support Analyst (NY)

Employment:
Exempt – FT

Location:

New York City

Salary Range:

USD 65,000 – 85,000

Under the supervision of the Helpdesk Manager, the Technical Support Analyst will provide onsite technical support for staff and end user equipment located in the NYC office, and remote support for all other internal end users. We are seeking a customer service focused technical individual capable of resolving a broad range of end-user computer issues and who can work both independently and collaboratively.

The ideal candidate will have a deep desire and motivation to elevate their technical career, with knowledge of end-user computer devices and the Microsoft 365 product suite. Individuals must have either 1-2 years’ experience supporting end users and/or relevant industry certifications (e.g., CompTIA, Microsoft, ITIL).

• Provide onsite technical support in the NYC office 5 days a week, and remote IT support for other locations.
• Support Windows traditional desktops and laptops, Azure virtual desktops, applications, mobile technologies and conference room equipment.
• Identify, research, and resolve technical problems.
• Maintain hardware inventory.
• Maintain documentation for end user processes and procedures.
• Operate with integrity and keen attention to detail.
• Recommend and implement workflow improvements where applicable.
• Safely maneuver and organize mounting equipment.
• Safely prepare items for shipping.

(REQUIRED)

• Experience and/or certificationswiththe
  
  Microsoft 365and Windows client product suites.
• Knowledge ofvideo conferencing technology.
• Knowledge of basic TCP/IP networking concepts.
• Knowledge of basic cybersecurity concepts.
• Demonstrated experience in resolving issues by troubleshooting problems.
• Excellent verbal and written communication skills.
• Demonstrated ability to perform Physical IT Asset Tracking and Location Management using spreadsheets andaccuratedocumentation.
• Demonstrated ability to translate technical concepts for non-technical stakeholders.
• Bachelors required,and reputable industry certifications will bewell received.
• Demonstrated ability to safely maneuver equipment.

(BENEFICIAL, NOT REQUIRED)

• Experience and/or certifications with Azure and other Microsoft products (e.g., Intune, AVD, Defender).
• Experience with Power Shell and/or Python.
• Experience supporting Bloomberg Anywhere.
• Experience with vulnerability & patch management.

GQG Partners LLC is an Equal Opportunity Employer and will not engage in unlawful discrimination on any basis prohibited by local, state or federal law. This policy applies to all aspects of employment, including recruitment, placement, promotion, transfer, demotion, compensation, benefits, social and recreational activities and termination.