Information Services Director: Redeemer Churches and Ministries

Information Services Director:
Redeemer Churches and Ministries

Your purpose starts here! By joining Redeemer Churches & Ministries, you’ll help build a great city; bringing personal conversion, community formation, social justice, and cultural renewal to New York City and, through it, the world. We are FOR NYC; creating space for our community, where people’s questions are valued, and where our neighbors are known, loved, and cared for.

Job Title: Information Services Director
Department: Information Services, Central Services
Reports To: Chief Financial Officer
FLSA Status: Exempt / Full-Time
Updated November 2025
Compensation: $125,000 – $150,000 / year

The Information Services Director provides strategic leadership and operational oversight for Redeemer Churches and Ministries, including Redeemer West Side / W83, Redeemer Lincoln Square, Redeemer Downtown, Redeemer East Side / E91, Redeemer East Harlem, Redeemer Brooklyn, Redeemer Counseling Services, Redeemer City to City, and Hope for New York’s technology systems, data management, and information security. This role ensures that information systems effectively support the organization’s mission, daily operations, and long-term objectives.

The Director leads the Information Services team (currently four part‑time IS support team members) in delivering excellent technical support, maintaining secure and reliable systems, and advancing the organization’s digital strategy. This role will be responsible for structuring the department in a way that aligns with and supports the future needs of the Redeemer network of churches and ministries.

• Develop and implement a comprehensive Information Services strategy aligned with organizational goals and ministry objectives.
• Lead, mentor, and develop Information Services Support staff, fostering a collaborative, service-oriented culture.
• Serve as a technology advisor and subject matter expert to senior leadership, helping evaluate new tools and systems that improve ministry effectiveness and operational efficiency.
• Establish policies, procedures, and standards for technology use, data management, cybersecurity, and user support.

• Oversee the design, maintenance, and reliability of network infrastructure, hardware, and software systems.
• Manage system upgrades, migrations, and lifecycle planning to ensure technology remains current and cost-effective.
• Oversee relationships with vendors, consultants, and service providers, ensuring quality and value.
• Ensure business continuity through appropriate disaster recovery and backup systems.

• Protect organizational and personal data through strong cybersecurity protocols, access controls, and regular audits.
• Ensure compliance with applicable laws, regulations, and best practices for data privacy and information security.
• Oversee permissions, authentication, and identity management systems.
• Support departments in responsible data use, reporting, and analysis to inform decision-making.

• Oversee help desk operations, ensuring timely, courteous, and effective support for all users.
• Champion user education and training on technology tools, systems, and security practices.
• Establish service level expectations and track performance metrics for continuous improvement.

• Champion the strategic use of technology to drive efficiency, consistency, security, and excellent end-user experience across the organization.
• Architect, implement, and maintain the integrated IT/IS software stack that supports a 200-employee, Mac-dominant environment.
• Oversee Mac fleet management through Rippling MDM and Apple Business Manager, including zero-touch deployment, automated onboarding/offboarding, and standardized software provisioning.
• Maximize Rippling platform capabilities — including Identity & Access Management, evaluate use of SSO, and Rippling Software integrations (Google Workspace, Microsoft 365, etc), role-based app assignments, and RPass…