Desktop Support Specialist; White Glove

Desktop Support Specialist (White Glove) – $27 – $30/hr

Manhattan, NY (Onsite)
3+ Month Contract to Hire
JPC – 19850

Our client is looking for a Desktop Support Specialist (White Glove). This is a 3+ month contract to hire opportunity based in Manhattan, NY (Onsite).

• Requires 3+ years of strong end-user support and white glove executive support.
• Desktop support- high volume, high priority.
• Must have Windows and some MAC experience. (Only 10% of the environment is MAC).
• Strong and professional communication skills, both written and verbal.
• Perform routine preventative maintenance, system backups, and upgrades.
• Installing, upgrading, and migrating PC’s and MAC’s.
• Break/fix for Windows OS and MAC’s.
• Able to create and close service tickets with appropriate documentation.
• Manage Hardware and Software (install, configure, repair, troubleshoot, and maintain).
• Assist with network connectivity issues (VPNs, Wi‑Fi) and ensure systems connect to the network.
• Track software licenses and IT assets.

• Provide on‑site support to users with operational and technical support.
• Resolve incidents and problems associated with end‑user equipment.
• Supports users connecting or attempting to connect to the corporate network and assists in the coordination and completion of accessing LAN, print, and file service.
• Provide repair and maintenance for mobile devices.
• Install, upgrade, and repair equipment (desktops, laptops, monitors, and associated peripherals).
• Provide software break/fix services and replacement of non‑warranty assets for end users.
• Provide network printers and scanner network connectivity, including providing network support for device configuration, IP address, and direct TCP/IP output.
• Configure and support end‑users on mobile computing platforms.
• Deskside support services as required.

• A+ Certification is a huge plus, but not a must‑have.

Pay Range for CA, CO, IL, NJ, NY, WA, and DC: $27/hour to $30/hour. Starting rate of pay offered may vary depending on factors including but not limited to, position offered, location, education, training and/or experience.

Solugenix will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act and Ordinance. Applicants do not need to disclose their criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if we are concerned about conviction that is directly related to the job, applicants will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

Our client is a nationwide IT Service provider for many fortune 500/100 companies.

Solugenix is a leader in IT services, delivering cutting‑edge technology solutions, exceptional talent, and managed services to global enterprises. With extensive expertise in highly regulated and complex industries, we are a trusted partner for integrating advanced technologies with streamlined processes. Our solutions drive growth, foster innovation, and ensure compliance‑providing clients with reliability and a strong competitive edge.

Recognized as a 2024 Top Workplace, Solugenix is proud of its inclusive culture and unwavering commitment to excellence. Our recent expansion, with new offices in the Dominican Republic, Jakarta, and the Philippines, underscores our growing global presence and ability to offer world‑class technology solutions. Partnering with Solugenix means more than just business‑it means having a dedicated ally focused on your success in today’s fast‑evolving digital world.