IT Desktop Support Engineer; Level 2

IT Desktop Support Engineer (Level
2) – ION

Location:

New York, NY (Midtown).

Join ION’s US IT Service Desk as a Level 2 Desktop Support Engineer. This role combines in‑office walk‑ins with remote support via Teams, email, and phone, handling daily ticketing as well as larger parallel projects.

• Administer ION’s ITSM system (Ivanti Neurons), logging support calls from walks, Teams, email, and phone.
• Perform a range of support tasks from inventory and desk moves to laptop build‑outs, Azure user management, Follow Me printing, conference‑room tech troubleshooting, and basic network and software deployments.
• Manage in‑office users, handling Wi‑Fi issues and other walk‑in requests.
• Communicate professionally and calmly with executives and senior staff.

• At least 4 years of desktop support experience, preferably in financial services or software‑engineering environments.
• Minimum 1–2 years of Level 2 support experience.
• Basic network troubleshooting skills.
• Hands‑on experience with Azure/M365 and VMware.
• Experience with JAMF is a plus.
• Preferred certifications such as Microsoft, CompTIA, ITIL (not mandatory).
• BA or BS degree preferred.

Estimated salary range: $65,000 – $80,000 (salary negotiable based on experience and skills).

ION is a global trading and workflow automation software provider founded in 1999. With more than 13,000 employees across 40+ cities, we serve over 2,000 leading corporations, 50% of the Fortune 500, and many central banks and financial institutions worldwide.

ION adheres to an equal employment opportunity policy that prohibits discriminatory practices or harassment against applicants or employees based on any legally impermissible factor.