Systems Engineer

Overview

Systems Engineer – Hybrid (2 Days in-office required, 9am – 5pm) / Midtown, New York.

Smile Train is changing the world one smile at a time. Our goal is to transform every person's life impacted by a cleft lip or palate. We train and support doctors and medical professionals to provide our beneficiaries with free, life-changing comprehensive cleft treatment. Our sustainable model has allowed us to reach 1.5 million children in 90+ countries, and we’re just starting.

We are truly changing the world one smile at a time.

Smile Train is looking for exceptional people to join a worldwide team of dedicated, passionate professionals. Our team is creative and highly motivated individuals working to make a positive impact. Join us!

The Systems Engineer is responsible for supporting and maintaining Smile Train’s hybrid infrastructure environment, including on-premises systems and cloud services. This role focuses on reliable operations, security best practices, and effective collaboration with an external Managed Service Provider (MSP), while also providing escalated technical support for end users.

You will work closely with end users, technical and data teams, and business owners to ensure that infrastructure and core systems reliably support Smile Train’s Patient Management System, web platforms, data teams, and CRM systems. This is a hands-on role well-suited for someone who enjoys problem solving, operational ownership, and working in a mission-driven organization.

• Work directly with business owners to understand operational needs and translate them into technical solutions
• Support end-user technologies including identity access, devices, connectivity, and productivity tools
• Provide escalated technical support for end users, partnering with the Service Desk and MSP as needed
• Support and maintain on-premises servers, cloud infrastructure, and core systems
• Coordinate daily infrastructure operations with a Managed Service Provider
• Monitor system health, performance, and capacity; respond to incidents and service issues
• Perform routine maintenance including patching, updates, and backups
• Support networking and connectivity (LAN, WAN, VPN, cloud networking)
• Apply cybersecurity best practices such as secure configurations, access controls, and vulnerability remediation
• Assist with troubleshooting issues affecting applications, platforms, and end users
• Maintain clear documentation, runbooks, and system configurations
• Collaborate with internal teams and vendors to support reliable, secure technology services

• 4–6 years of experience in systems engineering, systems administration, or infrastructure support roles
• Experience supporting hybrid environments (on-premises and cloud)
• Working knowledge of Windows and/or Linux server administration
• Familiarity with cloud platforms (AWS, Azure, or similar)
• Basic to intermediate understanding of networking concepts and protocols (TCP/IP, DNS, DHCP, VPNs)
• Demonstrated security awareness in day-to-day system administration
• Strong troubleshooting, organizational, and communication skills
• Ability to work independently while coordinating with external service providers

• Experience working with or alongside a Managed Service Provider (MSP)
• Exposure to patient management systems, EHRs, or regulated platforms
• Scripting or automation experience (Power Shell, Bash, Python)
• Experience in a nonprofit or mission-driven organization

• Microsoft Certified:
  Azure Administrator Associate or Azure Infrastructure Solutions
• AWS Certified Sys Ops Administrator – Associate
• AWS Certified Solutions Architect – Associate
• Certified Information Systems Security Professional (CISSP) or Associate of (ISC)²
• Certified Cloud Security Professional (CCSP)
• CompTIA Security+ or equivalent hands-on security experience
• VMware Certified Professional (VCP) or equivalent virtualization certification
• ITIL Foundation or ITIL 4 Managing Professional

• Ownership of Outcomes:
  Take full responsibility for one’s own performance, ensuring alignment with Smile Train’s mission and objectives.
• Transparent Communication:
  Comm…