Junior Systems Administrator

Position: Junior Systems Administrator

Department: Finance & Operations

Office

Location:

New York, NY

Work Type Designation: Hybrid. This role requires working from the office approximately 2-3 days per week.

• In-office presence will be required for managing hardware inventory, including but not limited to setting up laptops for new users, managing return and retrieval processes, etc.

Reports to: Chief Technology Officer

Union Status and Grade: T1. This is a union position.

Salary Range: $63,000 - $92,270 annually. Salary is determined based on a candidate's years of relevant experience and geographic location per grade in the CBA. Overtime compensation for hours worked is calculated in accordance with our Collective Bargaining Agreement (CBA).

Travel: Up to 10% when needed.

FLSA Status: Non-exempt, full-time

Supervisory Responsibilities: None.

Lambda Legal is a national advocacy organization committed to achieving full recognition of the civil rights for the LGBTQ+ community and everyone living with HIV through impact litigation, education, and public policy work. Since 1973, Lambda Legal has used impact litigation and other advocacy tools to decriminalize same-sex relationships; challenge discrimination against LGBTQ+ people and people living with HIV in the workplace, in the home, in schools, in health care, and in the military;

and protect LGBTQ+ families, including by winning and defending marriage equality. Our clients are not charged for legal representation or advocacy and Lambda Legal receives no government funding. Headquartered in New York City, Lambda Legal also has regional offices in Los Angeles, Chicago, Atlanta, Dallas, and Washington, DC.

We believe that serving the full breadth of the LGBTQ+ and HIV communities requires cultural competency and enthusiasm for diversity of all kinds. To be successful, we must approach our work with an understanding that discrimination based on sexual orientation, gender identity, or HIV status is not the only obstacle to achieving full formal and lived equality for LGBTQ+ people and everyone living with HIV;

rather, we recognize the intersectional nature of discrimination, specifically including biases based on race, religion, national origin, gender, disability, education, and class. Considering this reality, we prioritize a proactive commitment to counteracting these biases and their compounding effects in the work we do, but also in how we work together as an organization.

The Junior Systems Administrator will provide hands‑on technical assistance and systems administration in a Microsoft 365 and Entra  (Azure Active Directory) environment. This position is the first line of support and is responsible for technical problem‑solving while communicating empathetically to our staff who rely on secure, reliable systems to pursue our work. The Junior Systems Administrator will troubleshoot and resolve tickets, assist with deployment and upkeep of devices, and provide support that fosters trust across staff.

This role will participate in an on‑call schedule as set by the Chief Technology Officer, anticipated to occur approximately once every three weeks, to respond to occasional after‑hours emergencies. On‑call support does not require remaining online for extended hours waiting, and is intended for urgent, unplanned issues impacting staff operations. Additional details about on‑call expectations, tools, and support will be shared during onboarding as the process continues to develop.

• Provide Tier 1‑2 technical support for end users via helpdesk tickets, phone, virtual, and in‑person support.
• Configure, deploy, and maintain computers, laptops, printers, peripherals and other technical equipment.
• Create, manage, and deactivate user accounts, groups, licenses and access rights in Microsoft 365 and Entra .
• Provide technical assistance and training for applications and tools, including Teams, One Drive and SharePoint.
• Support routine system patching, software updates and endpoint security measures.
• Maintain accurate asset inventory and track hardware/software records.
• Identify common user issues, propose and implement…