Implementation Project Manager

New York, New York, United States

Job Title:
Implementation Project Manager – Global Payroll

Department: Implementation

Reports to: Senior Manager, Global Payroll Implementation

We are seeking a highly skilled Implementation Project Manager to lead complex, multi-country global payroll implementations as part of our HCM SaaS solutions. This role is critical in managing end-to-end project delivery across diverse geographies, ensuring a seamless transition for clients to our platform while maintaining compliance, accuracy, and operational excellence.

Own full lifecycle project management for global payroll implementations, from kickoff to go-live and post-deployment stabilization.

Define and manage project plans, timelines, deliverables, and resource allocations across multiple countries.

Facilitate cross-functional coordination between internal stakeholders (product, engineering, compliance, payroll operations, etc.) and client-side teams.

Serve as the primary point of contact for client project teams across countries and regions.

Build trust and rapport with clients while managing expectations and delivering against contractual obligations.

Lead steering committee meetings, status updates, and executive readouts.

Identify and proactively mitigate project risks, especially those related to payroll compliance, local labor laws, and statutory reporting.

Partner with regional experts to ensure payroll compliance across each country’s legal framework.

Coordinate business requirements documentation, data collection, system configuration, testing (UAT), and parallel payroll runs across countries.

Manage cutover planning and hypercare support phases to ensure payroll accuracy and minimal business disruption.

Ensure documentation, training, and knowledge transfer are completed for client success teams.

Contribute to internal playbooks, templates, and frameworks for scaling global payroll implementations.

Recommend improvements to project delivery methodology based on lessons learned and client feedback.

5–8 years of experience in global payroll implementation project management,

Proven track record managing multi-country payroll implementations with complex regulatory requirements.

Strong understanding of global payroll concepts, local compliance issues, and systems (e.g., Workday, Success Factors, ADP, SAP, Oracle HCM).

PMP, Prince2, or similar certifications are strongly preferred.

Experience with project management tools (e.g., Smartsheet, MS Project, JIRA).

Excellent communication, leadership, and stakeholder management skills.

Ability to manage ambiguity, drive decisions, and lead cross-cultural teams across time zones.

Experience working with Employer of Record (EOR) or global employment providers.

Background in shared services or consulting for multinational clients.