Help Desk Project Coordinator

Description

This higher ed client has an immediate opening for a full-time Helpdesk Analyst that will dabble in some Coordinator duties. In order to be successful in this role, you will need a good blend of technical aptitude, leadership ability, commitment to exceptional customer service, and excellent follow-through. This hands-on role requires prior technical phone support experience and comfort handling first line of defense and level calls/tickets.

This role sits onsite in Yorktown Heights, NY.

• Under the direction of the IT Operations Manager, coordinating technology support activities (including scheduling) of the Help Desk staff tasked with the efficient/timely delivery of IT services.
• Providing IT support for issues related to hardware, software, and systems. Diagnose and resolve issues remotely if appropriate.
• Assigning service calls to help desk staff/vendors via a ticketing system, ensuring that activities are properly prioritized, completed, and documented.
• Tracking identified support metrics and regularly reviewing findings with the IT Operations Manager to determine process improvements, proactive measures to prevent recurring issues, and improve customer satisfaction.
• Interacting with users in support of the deployment of new services, the technical education of users, and the completion of IT projects.
• Preparing technical documentation and providing training for the technical/non-technical agency user community.
• Coordinating the inventory of IT equipment, software, etc., and entering related purchase orders.
• Conducting research on new technologies, scheduling department meetings, and interacting with vendors as appropriate.
• Making minor website updates as needed.
• Performing other duties as assigned.

Self-starter that possesses initiative, resourcefulness, good judgment, the ability to think critically, and has a positive can-do attitude. Independent thinker with collaborative team approach that is passionate about technology and providing high-level customer service. Highly organized, efficient, and attentive to detail, with excellent follow-through. Ability to prioritize and manage multiple tasks at one time, with accuracy. Strong written/verbal communication skills and an eagerness to learn new techniques and technologies.

• Working knowledge of a variety of computer hardware (PC/MAC), software, LAN/WAN, and relational databases.
• Experience in the delivery of exceptional customer support while adhering to IT/Security policies.
• Experience in coordinating the technical support function of an IT team.
• ITIL and project management knowledge/certification is highly desired.

Project coordination, Help desk support, Help desk, Project management, Customer service, Troubleshooting

Mid Level

This is a Contract position based out of Yorktown Heights, NY.

The pay range for this position is $25.00 – $30.00/hr eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision, Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available, Life Insurance (Voluntary Life & AD&D for the employee and dependents), Short and long-term disability, Health Spending Account (HSA), Transportation benefits, Employee Assistance Program, Time Off/Leave (PTO, Vacation or Sick Leave).

This is a fully onsite position in Yorktown Heights, NY.

This position is anticipated to close on Jan 25, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran…