Business Intelligence Analyst, NYSI

Business Intelligence Analyst, NYSI

American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.

The role is available on a remote basis, with the requirement that employees work from their primary residence within a 125‑mile radius of the assigned office in New York City or Buffalo, NY. The starting salary range is location based and includes an annual incentive bonus targeting 10% of the base salary.

The Business Intelligence Analyst designs, implements, and maintains dashboards, reports, tables, and queries using SQL, Tableau, Power BI, Alteryx, and emerging System 2.0 solutions. Working closely with internal and external users, Executives, and all levels of the business, the analyst gathers and analyzes data to identify trends, opportunities, and actionable insights. This position plays a pivotal role in NYSI’s future‑state transition by strengthening data governance, ensuring data integrity, and fostering a data‑driven culture across the organization.

• Buffalo, NY – $81,000 – $86,500
• New York, NY – $96,000 – $102,400

• Advocates for the value of analytics, data literacy, and sound data management across all departments.
• Partners with business units and the automation team to supply accurate, traceable, and well‑structured data that supports automation, reporting, and performance improvement.
• Develops next‑generation dashboards and analytical products integrating workflow data.
• Defines problem statements with business users, translates operational needs into measurable indicators, and recommends the right analytic solution.
• Builds and maintains analytics using a range of tools and platforms—including Tableau, Power BI, Alteryx, SQL, and emerging System 2.0 solutions—to deliver timely, accurate, and actionable insights.
• Collaborates on cross‑functional projects that advance NYSI’s strategic goals and Process 2.0 objectives—using data and analysis to identify trends, measure outcomes, and recommend improvements.
• Translates strategic goals into measurable KPIs and develops insight frameworks that track adoption, turnaround time, and quality.
• Performs advanced analytics—including statistical modeling, segmentation, and forecasting—to support strategic planning and process improvement.
• Communicates findings through concise visualizations, narratives, and presentations tailored for executives and process owners.
• Promotes a culture of data literacy by training staff to interpret metrics, dashboards, and reports and to use data in day‑to‑day decision‑making.
• Produces ad hoc analyses, forecasts, and performance summaries to support leadership insight and continuous improvement.
• Maintains a repository of BI resources, reusable templates, and data guides that promote consistency, transparency, and trust in NYSI’s information assets.
• Ensures compliance with data privacy, ethical AI, and AAA governance standards.
• Demonstrates regular, reliable, predictable job attendance.
• Attends on‑site and in-person meetings and training sessions.

Bachelor’s degree in data analytics, computer science, business, or related discipline required; advanced degree preferred. 4–6 years of experience in data analytics, business intelligence, or reporting in a professional environment. Experience with data governance, quality control, or self‑service analytics environments preferred.

• Proficiency in SQL, Tableau, Power BI, and other BI or visualization tools.
• Strong understanding of data governance, data integrity, and metadata management.
• Ability to translate complex data into actionable information for a wide range of audiences.
• Excellent analytical, conceptual, and critical‑thinking skills.
• Skilled communicator with ability to simplify technical analysis for non‑technical staff.
• Adept at cross‑functional collaboration and supporting organization‑wide data initiatives.
• Commitment to continuous learning in data ethics, analytics innovation, and data‑literacy education.

The American Arbitration Association (AAA), recognized among The Non Profit Times’ 50 Best Nonprofits to Work For, offers a dynamic, fast‑paced environment where excellence meets opportunity. AAA leads arbitration and mediation across diverse industries, providing professionals with unique exposure to multiple business sectors and conflict resolution practices. We foster growth through collaboration with experienced legal professionals and invest in our team through comprehensive professional development programs.

At the AAA, we combine challenging work with meaningful recognition in an environment where merit drives success and learning never stops.