IT Systems Administrator - Tier 2
Listed on 2026-01-16
-
IT/Tech
IT Support, Systems Administrator
Location: New York
Overview
IT Systems Administrator I - Tier 2 Support role at Private Medical
Private Medical has spent the last 20 years creating a new category of concierge medicine by designing a system that honors the relationship between patients, physicians, and each member of the care team. Based in California, New York, and Florida, our physician-led teams work with gynecologists, Naturopathic Medicine Doctors, curated local specialists, elite medical centers, and specialists around the world to provide relationship-focused, evidence-based, longitudinal care to our members and their families.
Private Medical is privately held and free from conflicts of interest.
System Administrator I supports Private Medical’s identity systems, SaaS platforms, and endpoint workflows. This role resolves Tier 2 escalations, manages SSO/SAML reviews, administers Google Workspace and Jump Cloud, and assists with IT projects across multiple regions.
Key Responsibilities- Administer user accounts, groups, and policies in Google Workspace and Jump Cloud.
- Manage SaaS tools including Zoom, Ring Central, Salesforce, and Exclaimer.
- Review and test SAML/SSO integrations for new applications.
- Support JAMF Pro workflows including device profiles and app deployment.
- Troubleshoot access, authentication, and provisioning issues escalated from Tier 1.
- Escalate complex system issues to Systems Administrator II.
- Collect requirements for new tools or workflows and support project planning.
- Provide on-site support 2–3 days per week within assigned region.
- Travel as needed for hardware rollouts and network upgrades.
- Maintain system and workflow documentation in Confluence.
- Draft end-user communications for updates and new releases.
- 2–4 years in IT support or SaaS/system administration
- Experience with Google Workspace and identity platforms
- Knowledge of SSO/SAML and provisioning workflows
- Strong documentation and communication skills
- Ability to work on-site and travel when required
- Mid-Senior level
- Full-time
- Information Technology
- Hospitals and Health Care
Referrals increase your chances of interviewing at Private Medical by 2x.
Apply BELOW
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).