Yardi Business Analyst

Overview

The Related Yardi Business Analyst serves as a key resource for the Residential Systems team, providing helpdesk support for tier 1 through tier 3 tickets. The Yardi Business Analyst assists the Business with changing requirements and associated system enhancements from conception through delivery. This role is also responsible for aiding in the development of integrated solutions to resolve complex technical and business issues.

• Ensures smooth everyday running of the Yardi (Residential Systems) Support queue, which includes Related’s custom online leasing solution, monitoring that SLAs are met and quality targets are reached and maintained.
• Acts proactively to assess Yardi from the user perspective and generate solutions even before issues are raised by end-users.
• Works closely with Yardi end users to tailor the system, design and test reports, and create/document procedures.
• Performs business analysis by compiling and analyzing data. Gathers and documents business requirements from customers and 3rd party vendors. Writes functional specifications based on business requirements.
• Executes aspects and phases of testing initiatives for moderate to large sized system implementations and/or enhancement projects. Writes test scripts and works with customers to test system upgrades/fixes to ensure the system matches business requirements.
• Assists with project documentation, including system requirements, process design, and testing plans according to standard financial and residential System Development Life Cycle methodologies.
• Works with 3rd party vendors to gather and analyze business and system requirements for new releases. Assists with technical and/or business design solutions to ensure the system meets the business requirements.
• Applies updates, corrections, additions, and handles migrations to new platforms for existing software.
• Assists with new lease setups in Yardi including coordination between vendor, tracking progress, performing UAT for pre and post conversion and performing post-migration review.

The anticipated base salary range for this position is listed below. In addition to a competitive base salary, you will be eligible to receive discretionary bonus incentives and a comprehensive benefits package.

Anticipated base salary range: $90,000 - $105,000 / year

Actual base salary within the anticipated range will be determined by several components including, but not limited to, the individual s experience, skills, qualifications, and market factors.

• Bachelor’s degree preferred
• 2-4 years of Yardi Voyager experience with residential property management
• Knowledge of Yardi Voyager software add-on modules (Rent Café, Payment processing, Concierge, etc.)
• Experience with working within a helpdesk / support environment
• Strong SQL experience
• Excellent written and verbal communication skills
• Software documentation and training experience is highly desired
• Highly organized, with attention to detail
• Ability to prioritize demands of third parties
• Natural ability to take ownership, act with a sense of urgency and accept challenges
• This role is hybrid / office location is 410 10th Avenue

• Personalized Health Care
  :
  Multiple medical, dental, and vision plan options;
  Employee Assistance Program
• Financial Benefits: Competitive salary and incentive packages; matching 401(k); FSAs and HSA; employer-paid life and AD&D insurance; paid leave & disability programs
• Social Wellness: 19+ days of PTO; mental health counseling & resources; fertility, surrogacy, and adoption assistance; volunteer days and donation matching
• Career Development
  :
  Learning & training programs; tuition & certification reimbursement; internal advancement opportunities

#LI-RB1 #TRC #Hybrid

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