Team Lead, Service Desk | LATAM

Who we are is what we do.

Deel is the all‑in‑one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI‑powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.

Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

Why should you be part of our success story?

As the fastest‑growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world‑class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.

Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.

Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $17.3 billion valuation and $1 billion Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought‑after leader in the transformation of global work.

We are looking for a highly motivated IT Service Desk Team Leader to manage and develop a talented team of IT Service Desk specialists delivering exceptional technology support to our internal employees. This role balances technical expertise with people leadership, ensuring operational excellence, seamless employee experiences, and continuous improvement across IT services. As the Team Leader, you will coach, mentor, and guide your team while also contributing technically to complex issues, system integrations, and service optimizations.

You will collaborate closely with other internal IT and Security teams to maintain secure, efficient, and reliable IT services across the organization. You will also help drive automation and workflow improvements using tools like Zapier, Okta Workflows, and Slack Workflows to increase efficiency and enhance the employee experience.

• Lead, coach, and mentor a team of IT Support Engineers delivering high‑quality IT support to internal employees.
• Support workforce planning, onboarding, skills development, and performance management within the team.
• Foster a collaborative, employee‑first culture that prioritizes responsiveness, professionalism, and continuous improvement.
• Act as the escalation point for challenging technical issues and complex employee requests.

• Provide hands‑on support for Tier 2/3 technical incidents across both macOS and Windows environments, including identity management, system access, and endpoint troubleshooting.
• Drive process improvements across ticketing systems, dashboards, reporting, and workflow automation.
• Design, implement, and maintain automation workflows using Zapier, Okta Workflows, and Slack Workflows to streamline internal IT processes.
• Manage and monitor service metrics, dashboards, and KPIs to ensure high‑quality service delivery.
• Collaborate with internal IT and Security teams to resolve cross‑functional issues, implement security controls, and ensure smooth…