Engagement Manager

Get to Know Us

It's fun to work in a company where people truly believe in what they're doing!

At Black Line, we're repositioning passion and customer focus to the business of enterprise applications.

Since being founded in 2001, Black Line has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the bancada to achieve Modern Finance.

Being a best‑in‑class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At Black Line we are always working with new, cutting‑edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers.

Work, Play and Grow at Black Line!

Engagement Managers build great client relationships during the pre‑sales and delivery process, and guide customers to project success. They assess the customers' needs and develop plans to achieve them. Engagement managers are responsible for planning, managing and completing a successful Black Line implementation. This position involves assessing situations, assigning tasks to team members and problem‑solving when issues arise.

• Manage customers, partners and internal stakeholders to ensure the best outcome forakers and Black Line
• Work with the internal teams during the presales process to assess and approve level of effort, products and solutions involved, and timing of projects
• Manage the relationship with the customer and partner teams throughout the engagement and serve as main point of contact between customer/partner and Black Line teams
• Develop a delivery strategy for large scale partner implementation projects
• Create customer project plans complete with budgetary information and resource needs
• Provide leadership to the project team by building teknik and motivating resources to meet project goals, adhering to their responsibilities and project milestones
• Define project success criteria and communicate them to all stakeholders
• Provide status updates cross-organization
• Track and report project financials[C] against estimate; resolve budget issues as they arise
• Manage project scope, timeline and budget changes
• Ensure that projects and programs are proceeding according to scope, schedule, budget and quality standards
• Identify, manage and mitigate project risk
• Act as the escalation point when issues arise with the customer or partner on engagements
• Identify potential upsells to increase revenue and build brand awareness
• Complete other project duties as assigned

• At least 3 years of experience in Engagement Mgmt., Project Mgmt., Consulting Services, or Professional Services environment
• Bachelor's degree or equivalent work experience
• Previous project management experience in a revenue driven environment (e.g. Time and materials billing)
• Demonstrated successful completion of complex enterprise‑level client implementation projects
• Proven experience to balance multiple projects at any given time and stay on top of all details
• Demonstrated experience communicating and presenting to a diverse set ofplo people across groups and organizational levels
• Experience in SaaS industry and/or Software, as well as issues related Circus installation, configuration, troubleshooting, and support.
• Experience with large scale ERP systems including SAP and Oracle
• Advanced Knowledge/experience in Accounting, Audits, Financial Services, Software Technology, SaaS industry and/or related experience
• Excellent communication skills, strong organizational skills and attention to detail
• Effective problem‑solving and conflict resolutions skills
• Ability to deliver world‑class service and high‑impact results while navigating challenging situations
• Ability to manage self and others under pressure and time‑sensitive deadlines
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• Ability to facilitate and harness cross‑team collaboration working with teams in‑person and virtually