Field Services Engineer

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This range is provided by Omega Systems. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$70,000.00/yr - $75,000.00/yr

Direct message the job poster from Omega Systems

Reports To: Service Desk Supervisor and/or Servicep>

Division: Service Desk

FSLA: Exempt

Office

Location:

Will travel to client locations in NY & CT area

Omega Systems is seeking a Field Service Engineer to provide technical support for customer environments hosted both at Omega and on client premises. This role includes deploying laptops and desktop equipment, performing ongoing maintenance, and troubleshooting issues at client locations. The technician will collaborate with senior Omega technical staff to assist with server, SAN, and network support as needed.

The ideal candidate thrives in a fast‑paced environment
, has excellent written and verbal communication skills, and possesses a strong commitment to customer service
. A minimum of two (2) years of experience in a desktop support role is required. Experience with server environments is considered a plus. This role requires professionalism and confidence when interacting with end users in person, by phone, email, or chat.

Functional Responsibility and Task Statements

• Troubleshoot and repair PC, laptop and printer hardware related problems
• Troubleshoot and repair software related problems
• Troubleshoot and repair network related problems
• Administer and maintain Microsoft Windows Server installations
• Administer and maintain Network equipment
• Communicate with customers on recommended problem resolutions.
• Generate reports and status updates on customer IT infrastructure
• Work with Omega team on project design to improve Customer environment and processes
• Document problems and associated resolutions in Omega Systems ticketing systems
• Recommend new products and services in order to maintain or increase overall stability and performance of customer’s environment
• Work directly with Omega Service Desk and Omega Data Center team to resolve escalated issues
• Maintain certifications specific to job requirements as outlined by Omega Systems
• Ability to lift and transport objects weighing up to 50lbs

Leadership and People Responsibilities

• This role does not have direct supervisory responsibility.
• Work with other colleagues within OMEGA SYSTEMS teams to deliver an effective Customer support service offering
• Ensure that effective working relationships at all levels are achieved by simplifying complex technical messages and acting as an advocate of OMEGA SYSTEMS Customer support teams both externally and internally
• Incumbent(s) in this position may be required to perform other duties and special assignments not specifically stated.

Technical Responsibilities and Task Statements

• Provide consultative services to customers to determine specifications related to hardware, software or information systems.
• Design and develop computer systems based on customer requirements.
• Provide analysis of these computer systems to make sure customer requirements are met.
• Provide ongoing analysis of customer processes and procedures to determine areas for technical innovation or improvements.
• Document computer systems and customer environments in order to provide ongoing support and improvements.
• Provide timely, resolution to technical support issues while following company standards
• Properly log, prioritize, assign, track and respond to incidents and requests in a timely manner
• Identify and resolve incidents within agreed SLAs, policies and procedures
• Monitor incident trends and identify recurring incidents for resolution
• Ensure that all relevant incidents are linked to an appropriate problem
• Install and maintain desktops, laptops and other related hardware and software
• Use advanced tools and technical knowledge to remediate customer problems and conduct scheduled installs
• Troubleshoot and correct defects in existing hardware and software systems
• Responsible for installation, testing, troubleshooting and repair of desktops, laptops and network equipment
• Responsible for installation and support of customer specific software applications

Position…