L2 Desktop Support

Description

This role is a professional banking setting with a high touch executive level user community. The successful candidate will provide enterprise desktop support, financial/banking experience, Service Now and virtual desktop administration.

• Install, configure and test hardware components and software on end‑user devices.
• Reimage PCs, backup and restore user data both remotely and at the user’s desk.
• Maintain and update Service Now tickets and cross‑divisional troubleshooting.
• Document service events accurately in ticketing systems.

• 3-5 years of software/hardware support in a professional setting.
• Proficiency with MS Office suite, MS Teams, Outlook and Windows OS.
• Experience administering virtual desktop infrastructure, patch management, encryption technologies and antivirus.
• Prior experience with Service Now ticketing system or similar.
• Strong customer communication and service skills.
• Knowledge of two‑factor authentication.
• Must be able to work independently in a fast‑paced high profile environment.
• Ability to work onsite, Monday‑Friday 8 am – 5 pm with flexibility after 5 pm if needed.

Intermediate Level

Contract position based out of New York City, NY.

The pay range for this position is $27.00 - $35.00/hr.

Benefits for this temporary role include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Mid‑Senior level

Full‑time

Information Technology – IT Services and IT Consulting

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.