Senior Training Program Manager

Direct message the job poster from Out Scout

As a Training Program Manager at a leading AI-powered data and marketing technology company, you will play a key role in enabling employees, partners, and customers through high-impact training initiatives. Your focus will be on developing and delivering engaging, technical, and business-user-focused training while also contributing to the creation of self-service learning materials. You’ll collaborate across teams to design content for diverse audiences and formats, assist with operational tasks, and propose ways to improve and scale training operations.

• Develop, deliver, and maintain end-user product training for internal teams, partners, and customers through a blend of virtual sessions and on-demand content.
• Enable users to leverage data to drive measurable business value and product adoption through best practices and success-focused instruction.
• Partner with colleagues to build and maintain up-to-date learning assets.
• Contribute to curriculum design by developing exercises, labs, and assessments.
• Support the creation of Train-the-Trainer programs and comprehensive training kits.
• Enhance the scalability and effectiveness of training programs using an LMS and related tools.
• Collaborate with Product Management to share insights that inform product improvements.
• Engage with subject matter experts to deepen your technical expertise.

• Experience with data platforms or marketing technology platforms
• Basic understanding of Sequel, or willingness to take a Sequel crash course
• Hybrid role in NYC

• Strong understanding of databases, big data, cloud computing, AI, and large language models (LLMs), with proficiency in basic SQL.
• Familiarity with marketing technology and digital marketing strategies.
• Minimum of 5 years of experience in related technologies, ideally within an enterprise B2B SaaS environment.
• Customer-focused, with a passion for helping learners succeed.
• Excellent written and verbal communication skills.
• Ability to effectively teach and communicate complex topics to diverse audiences.
• Demonstrated success in bridging data, technology, and business value.
• Deep interest in learning and sharing knowledge.
• Experience with instructional design, adult learning theory, and training best practices.
• Ability to quickly learn new technical concepts and teach them with clarity and enthusiasm.
• Results-driven, with an iterative approach to continuous improvement.
• Experience with APIs and video-based learning content is a plus.
• Willingness to travel up to 5% as needed.

Comp: 100-140k base + 10% bonus + equity options

Mid-Senior level

Full-time

Training

Software Development