Desktop Support Specialist
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-01-15
Listing for:
OtterBase
Full Time
position Listed on 2026-01-15
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Systems Administrator, Technical Support
Job Description & How to Apply Below
Desktop Support Specialist at Otter Base
Provide hands‑on end‑user support in the New York City office while supporting a global infrastructure team delivering remote support worldwide.
Key Responsibilities- Deliver high‑touch support to creative and executive users
- Provision and deploy hardware; onboard and train new hires
- Manage user accounts, permissions, and devices
- Troubleshoot Windows and macOS desktops, laptops, peripherals, and mobile devices
- Resolve basic break/fix, connectivity (wired/wireless), and security‑related issues
- Support incident response, patching, and anti‑malware tools
- Work within a Service Desk ticketing system and document solutions
- Support projects and coordinate with L2/L3 teams as needed
- 4+ years of IT support experience
- Strong Windows and macOS knowledge
- Experience with Office 365 administration
- Familiarity with ITSM tools (Jira, Service Now)
- Working knowledge of MDM tools (Intune, JAMF, Addigy);
Intune/Autopilot a plus - Understanding of basic security and networking concepts
- Strong communication skills and flexibility for occasional after‑hours support
- Associate
- Full‑time
- Information Technology
- Industries:
Technology, Information and Internet
Referrals increase your chances of interviewing at Otter Base by 2x.
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