Presales Senior Enterprise Architect; Field CTO

Presales Senior Enterprise Architect (Field CTO)

Be among the first 25 applicants.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - Service Now stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud‑based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Service Now is seeking an Enterprise Architect to join our team. The Enterprise Architecture Team is part of our pre‑sales organization focused on building credibility and trust with the technical and business leaders in our largest customers by developing cross‑functional strategies and solutions. The Enterprise Architect role is focused on bringing business acumen, technical expertise, real‑world experience, strong executive engagement skills and an inspirational mindset to help our customers in the Banking vertical industry to standardize on Service Now as the AI platform for business transformation.

You will act as a business and technical leader for our customers in constructing the most complex solutions, designed to ensure that they can realize the value they need. Your primary responsibility will be to create and communicate high‑level architectures and strategies leveraging best practices and industry standards resulting in customer trust and best‑in‑class solutions. You will work alongside customers, partners, and other account team roles to ensure the strategic, business, and technical integrity of proposed Service Now solutions, providing architectural guidance and support throughout customer engagements.

• Engage and Collaborate:
  Partner with customer executives, internal colleagues, and strategic partners to uncover pain points and demonstrate the transformative potential of the Service Now platform. Translate insights into scalable, secure, and resilient solutions that address real business challenges.
• Lead and Design:
  Drive enterprise architecture and design engagements that align Service Now capabilities with strategic customer initiatives such as IT Transformation, Digital Products and Services, and Agentic AI. Showcase how Service Now delivers measurable value across these domains.
• Build Vision and Present:
  Shape and communicate a compelling vision that connects customers' business strategies with the Service Now enterprise AI platform. Help unlock value across their current and future technology landscapes.
• Customer Advisory Deliverables:
  Articulate the value of Service Now solutions by conducting workshops to create customer deliver that prescribe advice on topics like strategy and vision alignment, current and future state architecture, strategic roadmap, operating model and governance best practices, and industry reference architecture.
• Foster Strategic Communication and Innovation:
  Engage in meaningful dialogue using the language and frameworks of customer Enterprise Architects, Technical Architects, and Domain Architects. Position Service Now as a natural fit within their architectural ecosystem.
• Win as a Team:
  Collaborate internally to ensure customer requirements are seamlessly integrated into sales proposals and product development efforts. Act as a bridge between customer needs and Service Now's go‑to‑market and product strategies.
• Lead Thought Leadership and Community Engagement:
  Represent Service Now in panels, conferences, and community forums. Share best practices, reference architectures, and industry assets to elevate the brand and inspire innovation.

• Experience and Certifications
  • 15+ years of IT experience, including 10+ years of success influencing senior technology leaders in pre‑sales, customer, or delivery‑focused roles
  • 5+ years of experience working with or implementing Service Now solutions
  • Experience with Enterprise…