Technical Account Manager

Overview

Help us use technology to make a big green dent in the universe!

Kraken powers some of the most innovative global developments in energy. We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone. It’s an exciting time in energy.

Help us make a real impact on shaping a better, more sustainable future.

As a Technical Account Manager
, you’ll lead strategic technical relationships with some of Kraken’s largest utility and energy clients. This is a high-impact role at the intersection of technology, transformation, and sustainability.

Work with the Client Partner and Client Engineering to drive deep technical engagement, value realisation, and strategic alignment across your accounts through three core responsibilities:

• Executive Technical Relationships
• Provide expert technical guidance and serve as the primary liaison to senior stakeholders (e.g., CIO, CTO) throughout the customer lifecycle
• Build and maintain strategic relationships with customer technology leaders in assigned accounts
• Translate Kraken’s technical vision into outcomes that resonate with executive priorities
• Participate in roadmap discussions, executive briefings, and planning sessions to ensure technical alignment at the highest levels

• Kraken and Enterprise Architecture Technical Guide to Drive Value Realisation
• Provide deep architectural guidance to connect customer ecosystems with Kraken’s platform
• Guide system design, integrations, and configuration aligned with both customer and Kraken architectural principles
• Drive solution design that ensures scalability, performance, and long-term maintainability
• Identify opportunities to unlock additional value through feature adoption, platform capabilities, and ecosystem fit
• Provide regular reports and updates on project status, performance metrics, and potential improvements
• Facilitate product rollouts, upgrades, and configuration changes for clients, managing change effectively and minimising disruption
• Risk Management & Escalation - Identify risks within client accounts and develop mitigation strategies

• Kraken Day-to-Day Technical Expert, Liaison, and Advocate for the Client
• Be the hands-on technical presence that ensures customer success in the everyday
• Triage and manage technical incidents in partnership with support and engineering teams
• Guide configuration and usage decisions to ensure best practices and optimal performance
• Provide hands-on support, troubleshooting, and technical insight to quickly resolve client issues
• Manage co-development efforts and joint technical initiatives to address complex issues and ensure successful outcomes
• Align product and customer roadmaps, advocate for customer needs internally, and provide feedback loops to product and engineering
• Act as a product advocate, gathering client feedback to influence product roadmap decisions

• 5+ years in a customer-facing technical role such as Technical Account Manager, Customer Success Engineer, Solutions Engineer, Enterprise Architecture or similar
• Proven experience in managing and supporting technical implementations, ideally in SaaS, cloud services, or IT environments
• Strong technical background, with knowledge of [e.g., cloud computing, APIs, databases, Python, Django, etc]
• Industry experience in Energy & Utilities is highly desirable. Adjacent industries like telecommunications and infrastructure can also be considered
• Ability to understand complex technical concepts and translate them into actionable insights for clients
• Proficient in troubleshooting and problem-solving skills; able to navigate technical issues and provide prompt solutions
• Analytical mindset with attention to detail and a proactive approach to identifying and solving problems
• Customer and quality focus; highly effective at building and improving relationships
• Ability to thrive in a fast-paced, dynamic environment and handle multiple priorities with a…