Solutions Engineer

Free Wheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we’re making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world.

Responsible for providing specific product and/or technical knowledge, advice and support to Sales Representatives and customers. Works as a collaborative member of the sales team to market and sell the Company's product lines. Provides insight to customers on current network situations. Works with moderate guidance in own area of knowledge.

• Ensure the technical execution of high-impact client initiatives
• Design, implement, and document business and technical solutions for new prospects
• Translate business requirements into actionable technical plans
• Understand and advise on media monetization strategies to address client pain points
• Resolve major escalations and guide product use case expansions
• Act as a liaison between Account, Product, and Engineering teams for ongoing support
• Deliver training to internal teams and occasionally to clients and partners
• Provide timely technical support for escalated issues from the Global Support team
• Proactively support multiple regional clients in collaboration with account and revenue stakeholders
• Communicate technical concepts clearly to both technical and non-technical audiences—from developers to executives
• Apply working knowledge of web and mobile technologies (e.g., HTTP, streaming protocols like HLS/DASH) and industry standards (e.g., VAST, VMAP, OpenRTB)
• Utilize scripting and database languages (e.g., PHP, Python, JavaScript, SQL) to support troubleshooting and solution design
• Leverage data and BI platforms (e.g., Snowflake, Big Query) to inform client strategies and internal reporting

• 2+ years of experience in AdTech, Mar Tech, or a related field
• Strong understanding of programmatic ad serving workflows, especially on the sell-side
• Proven experience in technical roles with significant client-facing responsibilities
• Ability to work independently across local and globally distributed teams
• Excellent communication skills—able to explain technical solutions to both technical and non-technical audiences
• Strong time management and prioritization skills
• Prior experience within the programmatic video supply chain, ideally with SSP or Ad Serving platforms

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Problem Solving;
Troubleshooting;
Collaborating;
Solution Engineering;
Advertising Technologies