IT Field Technician Onsite Support

Benefits:

• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

We provide onsite IT and technology support services to retail stores and small, medium, and enterprise-level businesses. We are known for our strong field procedures, responsiveness, and hands-on technical expertise.

We are seeking an IT Field Technician to join our team, someone who is technically capable, reliable in the field, and interested in learning and growing with the company.

• Install, implement, and support new and existing technology solutions for customers
• Provide onsite support for POS retail systems and related peripherals
• Install and configure network infrastructure including routers, switches, and wireless access points
• Perform basic telephony work, including:
  • Using a butt set to identify analog phone lines
  • Cross-connecting lines from 66 blocks to phone systems
• Act as “smart hands” onsite to assist remote support engineers
• Install, remove, and replace hardware components in desktops, laptops, and other IT equipment
• Install, configure, and remove software on PCs and laptops
• Run, terminate, and test low-voltage cabling, including:
  • Cat6
  • Coaxial
  • RJ45 / RJ11
  • RG6
  • BNC
• Document work performed and follow internal processes and procedures

• Must have a basic personal toolkit (additional tools will be provided)
• Willing and able to travel to multiple customer locations throughout the day
• Ability to follow troubleshooting steps and work independently when required
• Strong multitasking skills and ability to adapt in a fast-paced environment
• Ability and willingness to lift up to 50 lbs
• Strong interpersonal and communication skills, including professional customer interaction
• Understanding of IT support tools, techniques, and field service workflows
• Self-motivated with a strong work ethic and attention to detail

• Reliable personal vehicle required for travel to customer sites
• Work is primarily within the New York City (NYC) area, with occasional travel outside the city as needed
• This position includes a monthly vehicle allowance for use of a personal vehicle during work hours
• Job-related tolls and parking are reimbursed
• Mileage reimbursement may apply for extended travel outside the local service area
• Valid driver’s license and proof of insurance required

• Competitive pay based on experience
• Monthly car allowance
• Reimbursement for job-related tolls and parking
• Opportunity to learn, grow, and advance within the company
• Exposure to a wide range of IT, POS, networking, and field technologies