Field Service Engineer Eastern

Field Service Engineer (Chicago, IL) $110-130K SNAPSHOT!

Looking to join a cutting edge medtech team that is paving the way in minimally or noninvasive technology? Read on! The Field Service Engineer will be responsible for helping prepare all requirements for install and then performing install of highly complex medtech product that has both hardware and network install requirements. This role will work closely with the Head of Operations to ensure proper coordination, planning and implementation of all service and install activities.

You must be willing and able to travel within the regional states up to 70% travel to include overnight and multi-day.

• AS Degree or higher in a relevant field – science and engineering is preferred.
• Experience in hospital IT, biomedical engineering, medical imaging, or field service engineering.
• Strong understanding of networking fundamentals (IP, Subnetting, VLANs, firewalls).
• Confident troubleshooting across hardware, software, and network layers.
• Excellent communication skills across technical and clinical stakeholders.
• Ability to operate independently in high-stakes clinical environments.
• Willingness and ability to travel frequently to hospital sites across the U.S.
• 3+ years in medical device field service or healthcare IT preferred.
• Experience with Windows OS diagnostics, log analysis, or scripting (Power Shell/Python) preferred.
• Background supporting complex system installations or multi-vendor integrations preferred.

• Lead complete system installations, including hardware setup, cabling, environmental checks, workstation configuration, and integration with hospital
• Conduct and manage preinstall IT planning, reviewing site walkthroughs, validating technical requirements, and aligning timelines with hospital IT, biomed, and imaging teams.
• Coordinate Information Security and IT reviews, complete Info Sec assessments, addressing follow up questions, and provide documentation required for hospital approval.
• Support network configuration (end-to-end) – port activation, IP assignments, DNS, routing, VLAN segmentation, firewalls, AETs, and data transfer workflows.
• Troubleshoot complex issues including connectivity failures, DICOM metadata problems, system processing errors, workstation performance, and hardware malfunctions (onsite and remote).
• Support account activations, ensuring the system is operating optimally for patient procedures; provide rapid response for any workflow or technical interruptions.
• Document all configurations and work performed, including installation reports, system setup details, service findings, and escalation notes for QA/R&D.
• Serve as the technical liaison between hospital teams, imaging vendors, third-party field engineers, internal teams, and commercial partners.
• Provide on call and remote support, guiding customers and field personnel through troubleshooting and workflow issues.
• Train hospital personnel and partner field engineers, ensuring consistent, safe, and effective system usage and troubleshooting capability.
• Identify improvement opportunities, providing structured feedback to R&D, QA, Product, and Operations based on real-world site experience.

• Competitive Base Salary, Equity, Comprehensive Benefits

For immediate consideration, please send your resume to !

$120,000 per year