Pass Program Specialist

Description

Job Title:

Pass Program Specialist

Salary Range: $73,634 - $85,000

Dept/DIV:
Office of Security, MTA HQ

HAY POINTS: 393

Supervisor:
Pass Program Manager

Schedule:

8 AM - 4:30 PM

Location:

149 Pierrepont Street, Brooklyn, NY 11201 and other locations across the MTA service region

Responsible for protecting and safeguarding Authority revenue, property, and personnel by ensuring that MTA’s 100,000+ pass holders (employees, interns, retirees, contractors, and visitors) are properly credentialed. Directly handle information processing, data entry, digital data capture, issuance, return and inventory of passes. Work is performed at various MTA locations, as well as other properties and/or construction/staging areas as needed, in a mobile identification vehicle, temporary self‑mobilized temporary workstation, or an office environment.

This position requires the ability to work rotating and non‑traditional hours (evenings, overnight, weekends, holidays, etc.), and mandatory overtime may be required. This position will also assist with various security operations initiatives, other projects, and security initiatives delegated by the Pass Program Manager.

• Provide excellent and efficient customer service by effectively communicating information, interpreting, and applying agency policies and procedures to MTA pass holders, Project Managers, affiliate personnel, etc. Handle a heavy volume of customer inquiries while working under pressure and time constraints.
• Examine and verify US government and other forms of identification presented to validate presenters’ identity.
• Review and process applications for new, replacement, and returned passes using MTA’s security system/applications.
• Enter and retrieve information from various electronic databases quickly and accurately.
• Provide research support by researching information, analyzing, and reviewing documents. Explain findings to stakeholders, such as senior management, MTA department heads, other internal liaisons, and pass holders.
• Produce MTA passes (MTA One Pass, Federal Railroad Association (FRA) Pass, Certificate of Fitness (COF), Parking Passes, Blue light, etc.) for MTA’s 100,000+ pass holders. Operate the MTA systems, digital camera, printer, and other related equipment to produce the passes.
• Assist with configuring security access for access control credentials and assist with the configuration of security access zones and areas within LENEL badging system.
• Arrange distribution of passes on approved applications.
• Responsible for collecting and safeguarding pass replacement pass fees.
• Operate MTA vehicles throughout MTA region to provide supplemental support to other pass office sites and other locations.
• Safeguard sensitive information disclosed as part of the job function in accordance with MTA All Agency Security Sensitive Information guidelines.
• Troubleshoot technical issues with passes by testing against system hardware. If unable to resolve, will escalated technical issues reported by MTA pass holders to respective MTA security department or MTA’s IT department.
• Perform general administrative tasks and other duties as assigned by Pass Program Management.

• Must have knowledge of security systems in general.
• Must have knowledge of magnetic stripe and/or smart card encoding systems.
• Must have knowledge of reporting applications such as Crystal Reporting, Power BI, Microsoft Access, etc. or comparable applications.
• Strong attention to detail.
• Must possess the ability to handle sensitive and confidential information while maintaining a high degree of discretion.
• Strong time management, organizational and coordinating skills including appropriate sense of urgency and proactive approach.
• Ability to work in fast paced and demanding environment with changing priorities.
• Detail oriented with the ability to adhere to deadlines and develop and implement procedures.
• Proficient in Outlook, Word and Excel.
• Strong verbal and written communication skills, analytical and/or quantitative skills.
• Proficiency in and/or ability to learn to work with all internal levels within a given organization.
• Proficiency in and/or ability to learn…