Support Analyst

Job Overview

Base pay range
$15.00/hr - $20.00/hr

Location Charlotte, Phoenix, Boston, NYC

Duration 6+ Months Contract

Top requirements

• Infrastructure cabling experience
• Support of IP devices experience

• Design and Implementation:
  Develop and implement robust IT infrastructure solutions including servers, networks, and storage systems.
• Maintenance and Support:
  Perform regular maintenance and updates to IT systems, troubleshoot and resolve technical issues, and support end‑users.
• Troubleshooting:
  Resolve complex technical issues escalated from Level 1 and Level 2 support teams, providing expert‑level troubleshooting and problem resolution.
• Security Management:
  Implement and manage security measures to protect IT infrastructure from cyber threats and ensure compliance with security policies.
• Collaboration:
  
  Work closely with other IT professionals including network engineers, system administrators and security specialists to ensure seamless integration and operation of IT systems.

• Bachelor’s degree in computer science, computer engineering, technology, information systems, CISM/IS Engineering or related technical discipline or equivalent experience/training.
• 3 to 5 years of demonstrable hands‑on IT work experience supporting and resolving diverse PC desktop software and hardware issues.
• Must be willing to travel.

• Networking
• Team environment and structure:
  Onsite airport operations support team in a fast‑paced environment.
• Will work alongside field techs and work autonomously to complete project tasks.
• Mandatory
  
  Skills:
  
  Windows Server.