Senior Specialist Store Technical Support

Employer Industry: Retail Technology

• Salary up to $50 per hour with eligibility for overtime
• Comprehensive benefits package including equity, medical and dental coverage, life and disability benefits, and a 401k plan
• Flexible time off and paid parental leave
• Opportunity for career advancement and growth within a fast-growing startup
• Collaborative and mission-driven work environment focusing on innovation and impact
• Hybrid work model offering flexibility in work location

• Provide technical support to customers through Jira and other ticketing tools
• Collaborate with engineering teams to troubleshoot and elevate unresolved issues
• Manage the dispatch process, including scheduling with vendors and customers
• Create and edit documentation for troubleshooting and support protocols
• Analyze data and identify trends to enhance support processes and efficiency

• Minimum of 3 years of Helpdesk or Customer Support experience
• Strong ability to explain technical issues to non-technical audiences
• Experience using service desk management software to track support requests
• Intermediate knowledge of Linux and networking concepts
• Strong problem-solving and organizational skills with the ability to manage multiple priorities

• Experience scripting using Linux
• Knowledge of API integration across business platforms
• Advanced knowledge of Jira Service Management Desk
• Familiarity with automation tools such as Retool

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