NYC – TechEx Desktop Support Engineer

Location & Work Type

Location:

New York, NY

Work Type:
On-site

• Troubleshoot and resolve technical issues in Windows 10 and MacOS environments.
• Interface directly with users to diagnose and resolve desktop and laptop issues.
• Configure and troubleshoot smartphones and mobile devices.
• Set up and maintain functional desktop PC equipment, ensuring proper access to applications, software suites, and domain resources.
• Provide end-user support across a large campus and studio environment, requiring frequent outdoor walking between locations.
• Track and maintain service tickets using Service Now.
• Report challenges, issues, or roadblocks to the Manager in a timely manner.
• Deliver professional, friendly, and customer-service-focused support while working independently and unsupervised.

Required:

• Experience troubleshooting in both Windows 10 and MacOS environments.
• Strong hands-on knowledge of desktop and laptop troubleshooting.
• Ability to work professionally and maturely in an unsupervised setting.
• Friendly and customer-service-focused demeanor.
• Comfortable with outdoor walking and traveling across large studio locations.

Preferred (Optional):

• Experience with Service Now or a similar ticketing system.

• Medical coverage and Health Savings Account (HSA) through Anthem
• Dental/Vision/Various Ancillary coverages through Unum
• 401(k) retirement savings plan
• Paid-time-off options
• Company-paid Employee Assistance Program (EAP)
• Discount programs through ADP Workforce Now

The base range for this contract position is $22.5 – $32.5 / per hour, depending on experience. Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Qualified applicants with arrest or conviction records will be considered.

STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. STAND 8 focuses on the “bleeding edge” of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees.

Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY.

Check out more at ; and reach out today to explore opportunities to grow together!

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