Specialized Technical Account Manager

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth‑building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year‑round money coaches. That’s how we’re UNSTOPPABLE for our employees!

This person must be able to commute to our Manhattan office at least x3 times a week.

The ideal candidate will have a strong background in the financial industry, and able to support those type of clients.

As a Specialized Technical Account Manager (Specialized TAM), you will focus on delivering technical excellence for a targeted set of high‑complexity products including IoT, telemetry, fleet, and connected car. You will serve as the technical subject matter expert (SME) for assigned customers, supporting complex deployments, feature adoption, and lifecycle performance management. This role combines a customer‑first mindset with deep technical specialization, ensuring a high‑touch experience for customers leveraging advanced T‑Mobile capabilities.

• Serve as SME for connected car, IoT, fleet, and telemetry solutions for assigned customers.
• Plan and manage large‑scale and complex deployments with cross‑functional teams.
• Conduct technical performance reviews and optimization analysis.
• Support product adoption, integration, and usage for high‑technical‑impact accounts.
• Provide proactive and reactive technical support to prevent escalations.

• High School Diploma/GED (Required)
• Bachelor's Degree 4 year STEM degree and/or technical or business certifications. (Required)
• 4‑7 years - Telecommunications/IT networking in Engineering, Sales Engineering, Field Operations, network operations, managed services or call center environments.
• 4‑7 years - Expertise in IoT, fleet, telemetry, and/or connected car platforms

• Communication Demonstrates strong business writing techniques and communication skills on multiple levels including Customer, Vendor, and Executive (Required)
• Presentations Ability to present information to all levels of management up to and including the Executive level for both internal and external customers (Required)
• Troubleshooting Problem solving experience involving network and application troubleshooting skills, including root cause analysis and prevention (Required)
• Product Knowledge Solid understanding of customer technologies and all T‑Mobile products and services in order to understand and meet customer requirements. (Required)
• Root Cause Analysis Ability to interpret service performance for root cause analysis and corrective action. (Required)
• Microsoft Office Proficient in Microsoft suite (Required)
• Project Management Excellent organizational, communication, presentation, execution, and multi‑tasking skills, effectively managing multiple client accounts, tasks, and projects while planning and executing tasks to minimize technical downtime and disruptions. (Required)
• Business Planning Effective matrix management skills to influence/escalate for commitments when engaging fix actions. (Required)
• Task Management Strong multi‑tasking skills as well as prioritization of activities to resolve several customer emergencies at the same time. (Required)
• Technical Proficiency Strong technical background should include experience with layered communication protocols, system administration roles, enterprise security architectures and principles, IP and MPLS networks and Wi‑Fi networks and design (Required)

• PMP, Cisco CCNA, Cisco CCNP, Cisco CCENT, CompTIA A+, CompTIA Network+, CompTIA Security+, MCP, MCP+1, MCSE, WCNA, ITIL Foundation 4, etc. or equivalent (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel Required (Yes/No):
Yes

DOT Regulated Position (Yes/No):
No

Safety Sensitive Position (Yes/No):
No

Base Pay Range: $96,100 - $173,200 Corporate Bonus Target: 15%

The pay range above is the…