IT Specialist
Listed on 2026-01-13
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IT/Tech
IT Support, Technical Support
ABOUT US
Sanctuary for Families is New York's leading service provider and advocate for survivors of domestic violence, sex trafficking and related forms of gender violence. Every year, Sanctuary empowers thousands of adults and children to move from fear and abuse to safety and stability, transforming lives through a comprehensive range of services. We provide a range of wrap-around services to help survivors rebuild their lives in the aftermath of abuse, and work to end gender violence through three key strategies: direct services, outreach and training, and systems-change advocacy.
Our services are available in 12 locations throughout New York City.
The EEP, IT Specialist supports the successful delivery of a workforce development program by ensuring that participants have reliable access to technology, digital tools, and technical support necessary for training, job readiness, and employment placement. This role bridges technology, instruction, and participant support, helping to reduce digital barriers and build participants' technical confidence and employability, including coordination of EEP's occupational training partnership with external educational institutions.
The IT Specialist is responsible for managing program technology infrastructure, providing hands-on technical assistance, supporting digital skills training, and collaborating with program staff and employer partners to align technology use with workforce expectations. The role is essential to creating an accessible, trauma-informed, and inclusive learning environment that prepares participants for today's technology-driven workplaces.RESPONSIBILITIES
Technology & Device Management
- Oversee and maintain all client digital devices, including laptops, hotspots, tablets, and essential software.
- Ensure devices are properly configured, updated, secured, and tracked throughout the program lifecycle.
- Provide general IT support to staff and clients as needed.
- Manage the Occupational Training portion of the program, ensuring high-quality instruction and operational efficiency.
- Deliver digital literacy and technology training to both clients and staff.
- Assist with troubleshooting, software onboarding, and program-related tech guidance.
- Conduct intakes, outreach, and ongoing communication with program participants.
- Provide career support including résumé development, cover letter creation, and job search assistance.
- Maintain accurate documentation and follow-up within case management systems.
- Serve as the primary liaison with technology vendors and service providers.
- Support Operations by monitoring technology inventory, usage, and spending.
- Collaborate with the Operations team to ensure adherence to the technology budget and purchasing protocols.
- Associate's or Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field OR equivalent combination of education, certifications, and hands-on experience.
- Minimum of 1 years of experience providing IT or technical support in a professional, educational, nonprofit, or community-based setting.
- Experience supporting users with varied levels of digital literacy, including individuals new to workplace technology.
- Proficiency in supporting Windows and/or macOS operating systems.
- Working knowledge of:
- Microsoft 365 and Google Workspace
- Video conferencing platforms (e.g., Zoom, Microsoft Teams, Google Meet)
- Learning management systems or online training platforms
- Ability to troubleshoot common hardware, software, connectivity, and account-access issues.
- Basic understanding of:
- Network connectivity and Wi-Fi troubleshooting
- Data privacy, cybersecurity fundamentals, and password management
- File management and cloud storage systems
- Ability to support participants in using technology for:
- Training and certification programs
- Job search and application processes
- Virtual interviews and employer onboarding systems
- Familiarity with digital literacy concepts and workplace technology expectations.
- Willingnes…
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