Managing Consultant, Splunk

Presidio, Where Teamwork and Innovation Shape the Future AtPresidio, we're at the forefront of a global technology revolution, transforming industries through cutting‑edge digital solutions and next‑generation AI. We empower businesses and their customers to achieve more through innovation, automation, and intelligent insights.

We are seeking a highly skilled Managing Consultant and Leader of the CX team with deep expertise in Splunk architecture, engineering, and implementation to join our Professional Services organization. This role is both technical and strategic and is responsible for leading complex customer engagements, advising executives and technical stakeholders, and ensuring successful deployments of Splunk‑based solutions.

The Managing Consultant brings senior‑level engineering expertise, thought leadership, and a customer‑first mindset. You will serve as a trusted advisor, guiding customers through best practices, data strategy, operational maturity, and long‑term value realization from their Splunk investments.

• Provide CX Team leadership that focuses on customer engagements, ensuring high‑quality delivery, clear communication, and strong customer relationships.
• Mentor and coach the CX Team consultants, focusing on technical excellence and a customer‑first mindset.
• Partner with Sales, the Solution Architect team, and the Delivery team leaders to ensure seamless handoffs, consistent customer experience, and successful outcomes.
• Act as a customer advocate, proactively identifying risks, addressing concerns, and driving continuous improvement in service delivery.
• Customer Engagement & Delivery:
  • Lead end‑to‑end delivery of Splunk Professional Services engagements, including architecture design, implementation, optimization, and troubleshooting.
  • Serve as the primary technical point of contact for customers throughout the engagement lifecycle.
  • Conduct discovery workshops to understand business goals, data sources, and operational challenges.
  • Translate customer requirements into scalable, secure, and performant Splunk solutions.
  • Deliver high‑quality documentation, diagrams, runbooks, and knowledge transfer sessions.
• Technical Expertise:
  • Architect and deploy complex Splunk Enterprise and Splunk Cloud environments.
  • Develop advanced searches, dashboards, alerts, and custom visualizations.
  • Create and tune props/transforms, CIM mappings, data onboarding configurations, and TA customizations.
  • Integrate Splunk with external systems including security tools, cloud platforms, and SIEM/SOAR solutions.
  • Troubleshoot performance issues, ingestion gaps, and search inefficiencies in large, distributed environments.
  • Apply Splunk best practices for scaling, clustering, security, data retention, and platform governance.
• Thought Leadership & Advisory:
  • Recommend operational models, use cases, dashboards, data strategies, and governance frameworks.
  • Provide guidance on observability, security analytics, IT operations, or business analytics depending on customer need.
  • Lead and manage a team of Customer Experience Engineers, providing direction, guidance, and day‑to‑day support.
  • Monitor team utilization, project assignments, and workload to ensure balanced and effective delivery.
  • Serve as the escalation point for technical and delivery challenges.
  • Promote a culture of accountability, delivery excellence, collaboration, and continuous improvement.
• Project & Stakeholder Management:
  • Partner with Project Managers to ensure on‑time, on‑scope delivery with exceptional customer satisfaction.
  • Communicate technical risks, issues, and recommendations in a clear, executive‑ready manner.
  • Contribute to scoping, level‑of‑effort estimates, and Statements of Work (SOWs).
  • Work closely with the Account Executive/Account Manager to identify expansion opportunities, support account growth strategies, and help drive additional business within the customers you serve.

• Bachelor's degree or equivalent experience and/or military experience
• 8+ years of hands‑on Splunk engineering experience in enterprise environments.
• Demonstrated experience leading or mentoring customer‑facing (CX)…