Helpdesk Engineer - Tier 1

Helpdesk Engineer - Tier 1

Join to apply for the Helpdesk Engineer - Tier 1 role at K2 Integrity.

We are looking for a Helpdesk Analyst for our Information Technology team. We are seeking a top‑performing and highly motivated individual who is team oriented and can easily adapt to a fast‑paced environment. Tier I support is the first tier of support and is provided by helpdesk personnel with a lower level of experience and handles more common incidents. This role is based out of the New York office.

• Bachelor’s degree in Information Technology, Computer Science, or related field preferred
• 2+ years of IT and desktop support experience
• Experience working with Office 365
• Experience supporting Windows, iOS, and Android devices
• Working knowledge of Active Directory
• Ability to troubleshoot, diagnose and repair basic hardware and software issues
• Ability to follow standard IT procedures, including escalation of issues when necessary
• Ability to work both independently and collaboratively as a team
• High level verbal and written communication skills, including the ability to explain technical concepts to non‑technical audiences
• Basic understanding of networking and security principles

• Basic troubleshooting of user issues/tickets
• Creation/Elevation of tickets for Tier II Support
• Solving common problems such as username and password issues, menu navigation, verification of hardware and software, installation issues, and setup
• Creating documentation
• Collecting user requests and data
• Carrying out of processes, like onboarding, using established procedures

Minimum Salary: $60,000 | Maximum Salary: $70,000

Entry level

Full‑time

Information Technology

Business Consulting and Services

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