L2 Desktop Support

Description

This is a professional banking setting with a high touch and executive level user community. Requires great customer service skills and ability to Configure, install, and test hardware components, hardware deployment replacements. Manage hardware and software service-related issues for end-users to prevent escalation, working in the Service Now Ticketing System. Providing cross-divisional troubleshooting by updating and maintaining tickets. Reimaging PCs, backing up and restoring user data.

Installing and validating correct software versions on devices and confirm functionality. Utilize Wells utilities to troubleshoot end-user machine functionality. Documenting service events accurately in work orders and ticketing systems.

• Able to work onsite at location M-F 8am – 5pm local time with flexibility to stay after 5pm if needed

Enterprise desktop support, financial/banking experience, servicenow, virtual desktop

3-5 Years Experience providing software/hardware support, server, cisco technology knowledge in a professional setting

• Proficiency with troubleshooting/supporting MS office suite of applications including MS Teams outlook and WinOS.
• Prior experience Assisting with administration of Virtual/Desktop/Laptop Management and infrastructure applications including VDI, patch management, encryption technologies, Anti-virus, incident/Request management
• Previous experience working in Service Now (a plus) ticketing system or similar
• Proficient in backing users’ data, recovering data, and reimaging users’ devices both remotely and at users’ desk.
• Strong customer communication and service skills
• Knowledge of two factor authentication
• Must be able to work independently in a fast pace high profile environment

Intermediate Level

This is a Contract position based out of New York City, NY.

The pay range for this position is $27.00 – $35.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in New York City,NY.

This position is anticipated to close on Jan 16, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.