IT SPOC – Consumer Loans

ABOUT US

Founded in 1993, Our client is an investment management firm focused on investments in mortgage and consumer credit, including whole loans, asset-backed securities, mortgage servicing rights, and other credit-related assets.

This Single Point of Contact (SPOC) position in the IT Program Management Office (PMO) serves as the primary liaison between the IT PMO and various Business departments. The SPOC is responsible for ensuring the successful delivery of IT solutions supporting our client’s various business teams. The SPOC will work closely with stakeholders to gather requirements, manage project timelines, and ensure that IT projects align with business goals.

The SPOC will work within the PMO to provide formal management and tracking of projects within the pipeline. A successful SPOC is organized, diligent, and proactive. This role requires a combination of technical knowledge, analytical expertise, and a strong understanding of data to deliver insights and solutions that support business decisions.

• Identify opportunities for supporting and optimizing business processes and system implementations to achieve business goals.
• Work with stakeholders to understand business requirements and needs.
• Oversee and manage data processes to ensure data integrity, accuracy, and compliance with regulatory standards.
• Conduct advanced data analysis to extract meaningful insights, trends, and performance indicators.
• Utilize data visualization tools to create reports and dashboards that effectively communicate key metrics to non-technical stakeholders.
• Manage the entire RFP process from initial request through vendor selection and contract negotiation.
• Work with cross-functional teams to deliver business objectives.
• Perform business assessment, evaluate operational benefits of solutions, and convey benefits and gains to leadership and stakeholders.
• Produce all elements associated with a project plan and maintain key project governance documentation.
• Build long-term, trust-based relationships with stakeholders, vendors, and internal shared services.
• Ensure adherence to IT security policies and procedures, safeguarding company data and systems from unauthorized access and breaches.
• Collaborate with the Project Team by assisting all team members to ensure goals and requirements are being met and any risks or issues are quickly addressed, mitigated and/or resolved.
• Develop and maintain budget, project, and reporting documentation as necessary to ensure timely and effective communication of real time status through presentations and reporting.
• Must be able to manage several initiatives at a time.
• Other duties as needed or assigned.

• Bachelor’s Degree – Business Administration, Finance, Information Technology or Engineering preferred.
• Minimum 5 years as a Project Manager, Product Manager, Business Analyst or similar role involving communication with both business stakeholders and technology teams.
• Demonstrated experience working with loans, including understanding of loan products, processes, and regulatory requirements.
• Understanding of IT infrastructure, software development lifecycle (SDLC), and enterprise-level systems integration.
• Proficiency in one or more of the following: BI tooling (Power BI, Tableau, or similar); data retrieval and analysis tooling (SQL, Python, etc.).

• Excellent interpersonal and communication skills, ability to problem solve and liaise with departmental staff and senior management.
• High degree of organizational skills, individual initiative, and personal accountability.
• Customer service-oriented mindset with a focus on stakeholder satisfaction.
• Familiarity with collaboration tools such as Jira, Confluence, Asana, or similar.
• Confident leading cross-functional teams, consisting of co-location, virtual, onsite, and consultants.
• Ability to work efficiently and seamlessly in fast paced technology and business domains.

• PMP certification a plus
• Relevant certifications (SQL, Power BI, etc.) are a plus

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and use hands to handle, touch or feel objects, tools, or controls. The employee frequently is required to talk and hear. The noise level in the work environment is usually moderate. The employee is occasionally required to stand; walk; reach with hands and arms. The employee rarely required to stoop, kneel, crouch, or crawl.

The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.

Our client is an Equal Employment Opportunity…