Customer Solution Advisor - Enterprise

The Customer Solutions Advisor, Enterprise is a customer-focused, outcome-driven technical specialist who helps organizations transform the way they communicate, collaborate, and engage through immersive visual experiences. This role partners with corporate, education, healthcare, and public-sector customers to design solutions that deliver measurable business impact, improving communication, efficiency, and audience engagement.

Rather than focusing on individual products, this position connects customer goals to outcomes powered by Vizrt’s integrated ecosystem, including real-time graphics, automation, cloud production, and virtual studios. The ideal candidate understands enterprise communication workflows, can design scalable solutions, and effectively demonstrates how technology drives real-world results. This role can be based anywhere in the United States and requires occasional travel.

• Lead discovery sessions to understand the customer’s vision, challenges, and success criteria.
• Focus on desired outcomes, such as improved communication impact, reduced production complexity, or enhanced audience engagement, and design solutions that achieve those outcomes.
• Translate strategic goals into measurable value propositions supported by Vizrt technologies.
• Advise customers across verticals such as corporate communications, higher education, healthcare, and public sector.
• Build lasting relationships with communications leaders, IT managers, and production teams by providing consultative insight, not just technical guidance.

• Design end-to-end enterprise communication workflows that deliver outcomes such as increased employee alignment, brand consistency, and improved message retention.
• Integrate Vizrt technologies, graphics, automation, cloud, and video platforms into unified, outcome-based solutions.
• Create workflow diagrams, integration plans, and architecture outlines that show how each solution addresses business challenges.
• Ensure solutions are efficient, secure, scalable, and aligned with each organization’s goals.
• Collaborate with Product Management, R&D, and Professional Services to validate and implement customer solutions effectively.

• Deliver engaging demonstrations that show how Vizrt solutions drive results such as higher audience engagement, faster content creation, or streamlined hybrid event production.
• Tailor demos to customer objectives across executive communications, training, education, public information, or virtual events.
• Conduct live or virtual workshops with creative, communications, and IT stakeholders to demonstrate real business impact.

• Support Sales by articulating the why behind each solution, linking capabilities to tangible customer outcomes.
• Assist with proposals, scopes, and opportunity plans that frame value in business terms.
• Help identify expansion opportunities where customers can extend value across new departments or channels.

• Work with Professional Services to plan outcome-based POCs and solution rollouts.
• Share insights from the field with Product Management to ensure future capabilities align with customer needs.
• Collaborate with Marketing and Customer Success to capture customer stories and outcomes.

• Experience designing or supporting enterprise communication, learning, or event workflows.
• Ability to link technology capabilities to measurable business results and user outcomes.
• Hands‑on experience with Vizrt solutions or similar platforms for production, graphics, or automation.
• Strong understanding of enterprise communication and collaboration ecosystems (corporate studios, internal streaming, hybrid classrooms, and digital events).
• Exceptional communication and storytelling skills and able to explain complex workflows in clear business terms.
• Fluent in English; additional languages are a plus.

• 2+ years in Pre‑Sales, Solutions Engineering, Broadcast, AV Integration, or Unified Communications.
• Experience in corporate, higher education, healthcare, or public‑sector communication environments.
• Famili…