Help Desk Engineer

IPsoft automates IT and business processes for enterprises across a wide range of industries. Through our portfolio of world leading autonomic and cognitive solutions we provide services that deliver clear outcomes and allow our clients to secure competitive advantage. Headquartered in New York City, IPsoft has offices in 13 countries across the world and serves more than 500 of the world’s leading brands directly as well as more than half of the largest global IT services providers.

Responsibilities:

• Provide support for end users in Windows XP, Windows 7 & Windows 8 in domain environments.
• Handle and resolve end user issues via telephone, incoming tickets and onsite support within SLA.
• Responsibilities include break/fix, new build outs and escalation of level 2 calls, Active Directory administration, BES administration, SAP support, VMWare support, mobile phone/tablet support, proprietary software support.
• Support VPN connectivity and utilize remote tools to facilitate efficient resolution of issues.
• Modify and troubleshoot group policy, SMTP, login scripts and NDR based troubleshooting.
• Properly document all issues in tickets and update knowledge base articles for other engineers.

Qualifications:

• Candidates must have excellent communication, customer service skills and the ability to extract information from end users to resolve network, server and computer related hardware/software issues. Candidate must be able to ask questions to determine the scope of what they are troubleshooting.
• Candidates must demonstrate knowledge and methodical trouble shooting skills for software, hardware and networking issues.
• Test and report errors in company internal systems and tracking tools.

• Medical Insurance, Dental Insurance and Vision Care
• Short Term and Long Term Disability Insurance