Information Technology Help Desk

CORE Hardware Team - Provide Tier 1 and tier 2 level IT infrastructure to the firm's internal systems.

Sponsorship: Can be provided on case by case basis!

Language requirements: The candidate MUST be able to read, write and speak fluent mandarin Chinese as this individual will communicate with data center service providers both on and offshore.

No On-Call requirement!

• Administrate and maintain the network infrastructure to ensure high security and performance.
• Perform hardware (network device, desktops, laptops, VM, etc.) and software installations, configurations, and upgrade.
• Ensure that the hardware (network device, desktops, laptops, VM, etc.) configuration and patching are well managed while meeting the Bank’s IT&IS standards.
• Supervise and control the overall operations and implementation of systems involving network, Internet, email gateway, IDS/IPS, SIEM system, vulnerability scan systems etc.
• Collaborate with IS team in vulnerability scan & penetration tests, ensure that the vulnerabilities are well tracked and remediated on time.
• Liaise with data center service providers (e.g. Head Office) in relation to network, equipment, information security and service provisions.
• Contact carriers for circuits, and other vendors for equipment and service installation, maintenance or troubleshooting.
• Manage the hardware and software inventory.
• Provide timely Helpdesk support to users and close out Helpdesk tickets promptly.
• Assist with Disaster Recovery testing and documentation.
• Any other work assigned by IT Department Management.

Seniority level: Associate

Employment type: Full-time

Job function: Information Technology

Industries: Banking