Manager, Partner Network Operations

Flex is a growth-stage, NYC headquartered Fin Tech company that is creating the best rent payment experience. It’s hard to believe that it’s 2026 and paying rent on time is expensive, inflexible, and difficult. We’re here to change that! Flex enables our users to pay rent throughout the month on a schedule that better fits their finances and budget. Our mission is to empower as many renters as possible with flexibility over their most significant recurring expense.

After deliberately keeping a stealth profile as we built up unprecedented investor support and an enthusiastic user base, we are looking for motivated individuals to help us keep our mission growing. Will you be a part of the team?

Flex’s Partners are essential to our business, playing a critical role in our ability to acquire new users and provide them with a world-class experience. As the Manager, Partner Network Operations
, you will lead the execution and continuous improvement of our Partner Network (PN) onboarding operations. You will manage a team focused on the end-to-end partner onboarding lifecycle, technical implementation support, and data integrity.

In this role, you will be a key driver of operational efficiency—balancing team management with hands-on project leadership. You will partner closely with Revenue Operations and Core Sales to ensure our partner network scales effectively while maintaining high standards of data accuracy and process excellence. This is an ideal role for an operational leader who enjoys coaching a team, solving complex workflow puzzles, and delivering measurable results in a high-growth environment.

• Manage the day-to-day operations of the Partner Onboarding team, providing consistent coaching and guidance to ensure high-quality execution and professional growth.
• Oversee external vendor partnerships, ensuring deliverables are met according to established SLAs and identifying opportunities to streamline vendor workflows.
• Lead the delivery of cross-functional projects that support Partner Network quality and growth, ensuring milestones are met and results align with team performance goals.
• Track and report on key performance metrics for the onboarding function, using data to identify bottlenecks and recommend tactical solutions to leadership.

• Manage the end-to-end execution of operational work streams for Partner Onboarding and Technical Implementation, identifying and implementing improvements to increase efficiency and scalability.
• Coordinate and manage technical updates for Partner systems and tooling (e.g., CRM/Salesforce), collaborating with Product and Engineering teams to ensure tools meet the needs of the Sales and Success teams.
• Analyze and communicate the operational impact of process changes, identifying risks to workflow efficiency and providing clear updates to functional leads.

• Maintain and oversee data integrity for the Partner Network, ensuring consistent cleanliness and accuracy across associated systems through regular audits and process enforcement.
• Ensure data reliability across the partner and property lifecycle to support accurate reporting and Go-To-Market (GTM) analytics.

• Execute internal enablement programs that support partner success and promote consistent operational practices across the Sales and Success teams.
• Build strong relationships with internal peers to ensure operational alignment and support the achievement of team-wide performance goals.

• 4–6 years of experience in operations, program management, or technical account management, including experience leading teams or managing external vendors.
• Strong experience using and optimizing CRM/Salesforce for business reporting and workflow automation.
• Proven ability to manage complex projects from start to finish in a fast-paced environment with minimal supervision.
• Strong communication skills with the ability to present project updates and operational roadmaps to functional leads.
• Experience in Multifamily Housing, Prop…