Technology Support Analyst III

Location: New York

Technology Support Analyst III page is loaded## Technology Support Analyst III locations:
New Yorktime type:
Full time posted on:
Posted Yesterday job requisition :
JR5945**“I can be myself at work.”
** You are more than a job title. We want you to feel comfortable doing great work and bringing your best, authentic self to everything you do. We value your talents, traditions, and uniqueness—and we’re committed to fostering a strong sense of belonging in a respectful workplace.  We intentionally seek diverse perspectives, experiences, and backgrounds, investing in a culture designed to celebrate differences.

We believe that belonging leads to better outcomes and a stronger community of associates united by our mission. At Capital, we live our core values every day:
Integrity, Client Focus, Diverse Perspectives, Long-Term Thinking, and Community.  **“I can influence my income.”
** You want to feel recognized r performance will be reviewed annually, and your compensation will be designed to motivate and reward the value that you provide. You’ll receive a competitive salary, bonuses and benefits. Your company-funded retirement contribution will factor in salary and variable pay, including bonuses.  **“I can lead a full life.”
** You bring unique goals and interests to your job and your life. Whether you’re raising a family, you’re passionate about where you volunteer, or you want to explore different career paths, we’ll give you the resources that can set you up for success.
* Enjoy generous time-away and health benefits from day one, with the opportunity for flexible work options
* Receive 2-for-1 matching gifts for your charitable contributions and the opportunity to secure annual grants for the organizations you love
* Access on-demand professional development resources that allow you to hone existing skills and learn new ones**“I can succeed as a Technology Support Analyst III at Capital Group.”
** As a Technology Support Analyst III, you play a critical role in delivering world-class end-user support experience to our associates at Capital Group.  At the senior level, you will be primary support for senior leadership, providing white-glove support by solving critical issues under high pressure situations, anticipating unique technological needs, providing clear communication, and delivering hands-on AV assistance for meetings.

This includes the potential for after-hours and on-site support during weekends, holidays, and occasional in-home visits. You also manage incident and request processes, serving as a point of escalation for hardware, software, and connectivity issues, including those without predefined troubleshooting methods, while mentoring less experienced associates and proactively identifying opportunities for  this role, you resolve moderate to complex technical issues while monitoring support queues, dashboards, and alerts to maintain service level agreements and expand team knowledge.

You maintain accurate documentation and knowledge base articles, proactively perform trend analysis leveraging digital experience tools, and conduct regular training sessions. Your responsibilities extend to providing remote support, leading technical assistance for virtual and in-person business events, and participating in cross-functional projects to ensure seamless user experiences. By adhering to asset management policies, and staying current on emerging technologies, you drive efficiency, collaboration, and continuous improvement within Technology Support Services.**“I

am the person Capital Group is looking for.”
*** You act as the primary point of escalation within Technology Support Services, guiding others and troubleshooting the most complex hardware, software, and connectivity issues without predefined solutions.
* You have a problem-solving mindset, collaborating with senior engineers, product owners, and vendors to resolve open issues and deliver a seamless end-user experience.
* You help establish hardware performance baselines, build dashboards, and set up alerts to quickly detect and address deviations.
* You drive automation by partnering with Level 4 engineers to create proactive solutions…