IT Infrastructure Specialist

Symmetrio is recruiting for a global leader in oncology software whose platforms are used by hospitals and cancer centers to support radiation therapy planning and clinical workflows, and is seeking an IT Infrastructure Specialist to support the deployment and ongoing operation of customer environments used to deliver these applications. This heavily customer-facing role is hands‑on and includes testing/validating hardware configurations, implementing core infrastructure services, and providing support for both new deployments and existing clients.

NYC Metro candidates are highly preferred for occasional travel.

• Test and validate server and hardware configurations to ensure they are suitable for reliable application delivery.
• Implement, administer, and maintain Windows-based physical server environments and VMware and Nutanix virtual infrastructure.
• Configure and support Active Directory services, including users, groups, and Group Policy (GPO) administration.
• Deploy, maintain, and troubleshoot app delivery (Citrix/Omnissa) based environments.
• Install, configure, maintain, and troubleshoot Microsoft SQL Server and related components.
• Coordinate software releases and patching activities; monitor environments to maintain security, stability, and performance.

• Follow change management procedures and provide escalation‑level troubleshooting when required.
• Maintain accurate documentation for systems, configurations, processes, and support activities.
• Provide hands‑on technical support to new and existing clients via phone/email/remote support.
• Handle daily support cases and service requests, ensuring timely response and resolution.
• Participate in occasional coverage aligned with West Coast business hours.

• Apply IT service management and standards practices (e.g., ITIL and ISO) to support operations.
• Maintain familiarity with disaster recovery best practices and procedures.
• Assess business requirements and recommend practical technical solutions.
• Stay current with industry trends and emerging technologies.

Salary is $120 - 140K annually, dependent on skillset and experience.

• 6–8 years of experience supporting Windows and Citrix environments.
• Experience supporting high‑availability and disaster recovery technologies (e.g., VMware, SQL clustering/replication, SAN/storage).
• Demonstrated proficiency with Active Directory and Microsoft Group Policy.
• Strong understanding of networking fundamentals including DNS and TCP/IP.

• Strong written and verbal communication skills, with the ability to explain technical information clearly.
• Demonstrates strong attention to detail and produces clear, accurate documentation for systems, procedures, and changes, treating documentation as a critical part of the role.
• Analytical, research, and troubleshooting skills with structured approach to problem solving resolution.
• Highly organized with strong time‑management skills and the ability to prioritize competing tasks.
• Ability to present detailed or complicated technical information in an understandable manner.

• Health Care Plan (Medical, Dental & Vision)
• 401(k) Retirement Plan
• Paid Time Off (Vacation, Sick & Public Holidays)