Specialist, IT​/Tech, Cybersecurity

Overview

Presidio, Where Teamwork and Innovation Shape the Future. At Presidio, we’re at the forefront of a global technology revolution, transforming industries through cutting‑edge digital solutions and next‑generation AI. We empower businesses and their customers to achieve more through innovation, automation, and intelligent insights.

As a Third Party Contract Renewal Specialist your primary role is to lead the charge in expanding key accounts by uncovering whitespace, building new relationships, and driving revenue growth for service contracts. Create contract renewal quotes, enter contract renewal orders and work with Account Executives and regional ISRs in successfully booking renewals thru AWS CPPO.

• Provide customer service to strategic end‑users, Presidio sales representatives, and inside sales by resolving contract issues and streamlining the customer renewal experience.
• Hunt for accounts where Presidio can go deeper by providing knowledge‑based value and helping solve high‑impact problems.
• Participate in customer‑facing meetings to explain and educate on the value of buying thru AWS CPPO programs and assist in maintaining a shared partnership with customer and our vendors.
• Become trusted authority for complex issue resolution and problem solving for the renewal team.
• Perform as frontline leader in testing and refining new sales initiatives, processes, and strategies before full‑scale roll‑out.
• Proactively manage customer renewals by creating quotes, contacting and informing Presidio sales representatives and customers regarding contract renewals that result in closing sales.
• Work as an interface and subject‑matter expert between Presidio, vendor and the end‑user for the maintenance contracts practice.
• Triage all Third‑Party services related questions and issues.
• Understand existing pricing and promotional deals available to customers to offer the best price to end‑users (MPOP).
• Collaborate with manufacturer reps to secure pricing, ensure timely renewals and accurate forecasting.
• Manage and prioritise the monthly and quarterly renewal activities.
• Prepare and process orders utilizing internal tools.
• Track orders to completion, escalates as required, and ensures accurate booking.

• Ability to work independently and in a cross‑functional team environment.
• Multitasking and attention to detail.
• Organization and time management.
• Aptitude for learning all service‑related offerings from multiple vendors.
• Ability to develop relationships.
• Strong knowledge of MS Excel and other Microsoft applications.

• 3+ years’ experience in Third Party Renewal role.
• Knowledge of Third‑Party Services and distributor related tools.

Joining Presidio means stepping into a culture of trailblazers, thinkers, builders, and collaborators who push the boundaries of what’s possible. With our expertise in AI‑driven analytics, cloud solutions, cybersecurity, and next‑gen infrastructure, we enable businesses to stay ahead in an ever‑evolving digital world.

Here, your impact is real. Whether you’re harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data‑driven transformation, you’ll be part of a team that is shaping the future.

Ready to innovate? Let’s redefine what’s next together.

At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades‑long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio’s expert technical team develops custom applications, provides managed services, enables actionable data insights, and builds forward‑thinking solutions that drive strategic outcomes for clients globally.

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Presidio is an Equal Opportunity / Affiential Action Employer / VEVRAA Federal Contractor. All qualified candidates will receive consideration for this…