Executive Director, MSP Operations

Met Tel is a global communications solutions provider with a comprehensive suite of fully managed services focused on secure connectivity, and network and mobility services. We simplify communications for business and government agencies. Our customers include Fortune 500 companies, and Gartner recognizes us as an industry leader. We offer a broad portfolio of technology and integrated partnerships, plus our private network to design, deploy, and manage tailored solutions, driving cost savings, efficiency, innovation, and the ability to focus on core objectives.

We believe that each team member is key to the success and sustainability of the group. We offer an environment where professionals can grow, collaborate with diverse teams, share knowledge, and enjoy a rewarding career.

We’re hiring a Director of Managed Endpoint Services to lead our customer-facing managed services operations, with a focus on building and scaling a world-class team that delivers endpoint device management solutions. This role combines strategic leadership with operational excellence, overseeing the delivery of mobile device management (MDM), mobile threat defense (MTD), mobile application management, and security policy enforcement services to our enterprise clients.

The ideal candidate brings proven experience from a managed services provider (MSP) environment, with a strong track record of building high-performing teams and delivering exceptional customer outcomes in endpoint device management.

• Build, lead, and scale a team of MDM specialists, endpoint engineers, and managed services professionals
• Develop and execute customer-facing service delivery strategies for endpoint device management across phones, laptops, and tablets
• Establish service level agreements (SLAs), key performance indicators (KPIs), and customer success metrics
• Drive continuous improvement in service quality, customer satisfaction, and operational efficiency
• Mentor and develop team members, fostering technical expertise and customer service excellence

• Serve as the primary technical escalation point for enterprise clients on managed endpoint services
• Lead customer onboarding, implementation planning, and ongoing service optimization discussions
• Build trusted advisor relationships with client IT leadership and security teams
• Present service roadmaps, performance reports, and strategic recommendations to customers
• Collaborate with sales teams on service expansion and renewal opportunities

• Oversee end-to-end managed services delivery for mobile device management platforms (e.g., Microsoft Intune, VMware Workspace ONE, Jamf Pro)
• Lead deployment and management of mobile threat defense solutions (e.g., Lookout, Zimperium, Check Point Harmony Mobile)
• Manage mobile application deployment, security policies, and compliance enforcement across customer environments
• Establish 24/7 monitoring, incident response, and proactive maintenance procedures
• Drive automation initiatives to improve service efficiency and reduce manual intervention

Other responsibilities include defining and expanding managed services offerings for endpoint device management, collaborating with Product teams to translate customer needs into service capabilities, developing standardized service packages and delivery methodologies, leading evaluation and integration of new endpoint management and security technologies, and creating comprehensive service documentation and knowledge bases. You will also develop a long-term strategic vision for managed endpoint services growth and capabilities, manage key vendor relationships, oversee licensing optimization and contract negotiations, align technology roadmaps, and lead cross-functional initiatives with Sales, Marketing, and Product teams to drive business development.

• 10+ years of experience in managed services operations, with 5+ years in leadership roles
• Proven track record building and managing technical teams in an MSP environment
• Deep expertise in enterprise mobile device management platforms and endpoint security solutions
• Strong…