Project Manager, Technical Support, IT Project Manager

Project Manager I / Platform Implementation Manager

Location: Remote (United States)

Corporate Office: 200 Fifth Ave, New York, NY

Pay Rate: $44.00 per hour

Assignment Duration: 6 plus months

The Platform Implementation Manager is responsible for delivering a high-quality onboarding and implementation experience for small and medium-sized business (SMB) merchants adopting Door Dash Commerce Platform products. Acting as the merchant’s primary point of contact and “quarterback,” this role coordinates cross-functional stakeholders, manages project timelines, troubleshoots technical issues, and ensures a smooth transition from legacy ordering systems.

This is a primarily remote role with occasional in-person collaboration at a nearby corporate hub.

• Lead end-to-end merchant onboarding and implementation projects, ensuring timely and successful go-live.
• Schedule and facilitate kickoff calls and implementation milestones.
• Project manages the setup of Online Ordering, branded mobile apps, loyalty programs, and gift card solutions.

• Partner closely with Sales and Account Management teams to align on merchant goals and implementation readiness.
• Coordinate with internal technical and operational teams to resolve issues and accelerate product adoption.

• Troubleshoot technical issues related to merchant websites and Door Dash platforms prior to engineering escalation.
• Serve as a product expert for Online Ordering and related Commerce Platform solutions.

• Educate merchants on product functionality and best practices.
• Answer “how-to” questions and provide proactive guidance throughout the transition and early usage period.
• Deliver operational support during the initial weeks post-launch.

• Collect and document merchant feedback on products and onboarding experience.
• Share insights with leadership to inform product enhancements and workflow improvements.
• Identify opportunities to improve team processes and merchant success metrics.

• Bachelor’s degree or equivalent professional experience.
• 3–5 years of experience in onboarding, implementation, project management, and/or account management.
• Strong organizational skills with exceptional attention to detail.
• Proven ability to manage multiple tasks accurately and meet deadlines.
• Excellent written and verbal communication and presentation skills.
• Demonstrated ability to work effectively in cross-functional environments.
• Strong customer service orientation, with the ability to handle merchant challenges professionally.

• Experience working with SaaS or e-commerce platforms.
• High level of technical curiosity with the ability to investigate and troubleshoot issues.
• Experience in fast-paced, evolving work environments.