Desktop Support Specialist; White-Glove

Desktop Support Specialist (White-Glove)

This 6-month contract position through CDW working for our end client offers potential for multiple extensions and/or conversion to permanent employment. It is on-site Monday through Friday in Midtown East NYC.

• NOT sponsorship or C2C;
  W2 ONLY
  .
• 6-month contract with potential extensions or conversion to permanent.
• On-site role Monday through Friday in Midtown East NYC.

Must Haves:

• Excellent communication and White Glove Service experience.
• Professional attire needed - slacks, dress shoes, and button down shirt (suit jacket & tie not required).

Technical

Skills Required:

• Strong troubleshooting on Windows.
• Expertise in O365.
• Physical layer support.
• Familiarity with Service Now (preferred, not required).
• Ability to elevate and work with App Tower (handles application issues).

Responsibilities:

• Help users resolve desktop hardware and software issues, including user account setup and related administrative duties (e.g., installing, upgrading, and supporting Windows desktop software and hardware).
• Troubleshoot and resolve software, hardware, and peripheral device issues (e.g., network printers, scanners, VoIP phones).
• Respond to requests for technical assistance in person, via phone, or electronically.
• Provide remote computer and hardware setup and replacement, performing configurations and installations as needed.
• Provide white glove AV support for meetings throughout the day and liaise with Concierge Team.
• Track, log, and route problems/requests in Service Now, document resolutions, and collaborate with the team on next steps for ticket resolution.
• Support the Manager of IT Services with routine maintenance and day‑to‑day duties, including server and network infrastructure monitoring (via the Infrastructure Team).
• Maintain and troubleshoot mobile devices (iPhones).
• Research and stay current with system information, changes, and updates to enhance user support.
• Perform post‑resolution follow-ups on help requests to ensure issue resolution.
• Perform change management activities in support of vendor enhancements and customer requirements.
• Liaise with other towers and participate in global IT projects.

Requirements:

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• 3+ years of experience in IT support, helpdesk, or a similar role.
• Certifications such as CompTIA A+, Network+, Security+ or Microsoft Certified Professional (MCP) – preferred but not mandatory.

Mid‑Senior level

Contract

Information Technology

Industries: IT Services and IT Consulting

Benefits:
Medical insurance, Vision insurance, 401(k).