Senior QA Automation Lead - onsite at Charlotte NC

QA Test Lead – IVR & Automation (Onsite)

Location: Charlotte, NC (Onsite – RTO only)
Employment Type: Full-Time / Permanent
Relocation: Basic relocation package available
Work Model: 100% Onsite (No hybrid or remote)
Contractors: Not eligible

We are seeking an experienced QA Test Lead with strong expertise in functional and automation testing
, particularly within IVR and contact center technologies
. This role requires hands‑on leadership, test strategy ownership, and close collaboration with business and technical stakeholders in an onsite environment.

Lead QA activities including test planning, execution, defect management, and reporting

Define and implement test strategies and automation frameworks

Drive root cause analysis and ensure high‑quality deliverables

Collaborate with cross‑functional Agile teams

Mentor QA engineers and enforce best testing practices

5–8 years of overall QA experience with strong focus on functional and automation testing

3+ years of experience leading QA efforts

Strong hands‑on experience with test automation frameworks (Selenium, TestNG, Cucumber, or similar)

Experience with
test management and defect tracking tools (JIRA, Test Rail, Octane)

Solid understanding of Agile testing methodologies

Experience with
REST API automation (Rest Assured, Postman, SoapUI)

Exposure to CI/CD pipelines (Jenkins, Git Hub Actions)

Version control tools:
Git, Bitbucket

Strong communication and stakeholder management skills

Experience testing IVR applications within the telecommunications/contact center domain

Familiarity with speech and DTMF systems
, CTI, and agent functionalities

Prior experience using Cyara for IVR testing and test case creation

Exposure to self‑healing test automation

Basic understanding of AI‑driven QA approaches

Experience with
performance testing tools (JMeter, Load Runner)

Understanding of Dev Ops / QAOps practices

Experience with
cloud platforms (AWS or Azure)