Desktop Support Technician

Account Manager | US IT Staffing | Recruitment Delivery | Team Mentor | Client Engagement

Candidate should also have a knowledge of all MAC related Hardware and Software type issues. Experience in Active Directory and Jamf is also a plus.

Minimum 3 years work experience. The individual must be able to work alone and within a team, follow defined processes, and carry out various operational tasks. Strong ability to troubleshoot and isolate Level 2 type issues related to either hardware or software environments.

Advanced experience in Windows Operating Systems.

• Imaging of Windows/Mac Devices to the latest version
• Unboxing and packing of equipment to/from remote locations
• Follow scheduled administrative tasks
• Perform hardware and software installations
• Provide remote support for users traveling or at home
• Work within Active Directory
• Provide asset information within the ticketing system to ensure an accurate asset database
• Perform refresh of end‑user devices in alignment with refresh schedules
• Assist with inventory activities as required weekly and monthly
• Ensure local inventory is up to date and correct
• Maintain an incident/IMAC resolution/closure rate of 5+ tickets per day
• Work within Service Now
• Strong ability to interact with customers
• Proper documentation of end‑user issues within Service Now
• Backup and restoration of end‑user data

Mid‑Senior level

Contract

Information Technology

IT Services and IT Consulting