Director, Learning & Development

Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well.

If you're interested in creating inspiring moments of connection, consider joining our team.

You are the visionary behind how Convene Hospitality (CHG) learns and grows. You will champion a comprehensive learning strategy, taking the lead to design and run critical programs that accelerate the achievement of our business goals and successfully drive change across the organization.

This role is crucial as Convene Hospitality Group evolves into a multi-brand business. You will be responsible for creating a scalable learning framework that supports our global and product expansion, and you will use data to track, measure, and report on training effectiveness to ensure results meet objectives. As a key member of the Global People & Culture team, you will oversee the US L&D Manager & UK L&D Specialist and report to the VP, Talent Strategy.

• Collaborate to define a clear, actionable learning strategy that helps us hit our business targets.
• Design our content roadmap alongside key partners, using training as a tool to successfully navigate organizational changes.
• Regularly check in with stakeholders to identify where training is needed most, both company-wide and within specific teams.

• Partner with leaders to understand their evolving training needs, test out new programs, and nail the program rollout.
• Work with Subject Matter Experts (SMEs) to translate complex needs into clear learning objectives and practical training.
• Collaborate directly with the openings team to strategize on training tools, programs, and resources that explicitly support our future growth plans in new locations and for new brands.

• Design engaging learning experiences, from workshops and on-demand modules to comprehensive programming that actively nurtures internal talent.
• Create training materials and detailed facilitator guides that are visually appealing and drive consistent delivery.
• Own and continually improve our new-hire onboarding experience, ensuring every employee feels a sense of belonging and purpose from day one.
• Regularly facilitate high-impact workshops yourself.

• Build the infrastructure and tools needed to deliver learning and development at scale.
• Oversee our Learning Management System (LMS) for creating, distributing, certifying, and reporting on all employee eLearning.
• Develop a robust system to report on key performance metrics, including participation, budget, learning effectiveness, and feedback.
• Efficiently manage the L&D budget.

• Proactively seek input from team members to adapt, iterate, and refine the L&D strategy and content.
• Track, measure, and report on training efficiency metrics to ensure we are hitting our objectives and hold the team accountable to results.
• Stay connected to the broader L&D community to bring cutting‑edge ideas and technology into CHG.

• 8+ years of progressive experience in learning and development, specifically focused on scaling programs within high‑growth, multi‑brand, or global organizations.
• Proven ability to design and implement a comprehensive learning strategy that translates complex business goals into actionable training roadmaps and content.
• Deep expertise in instructional design and high‑impact facilitation, with the ability to engage diverse audiences ranging from frontline service staff to executive leadership.
• Hands‑on experience managing the full L&D infrastructure, including Learning Management Systems (LMS), departmental budgets, and vendor relationships.
• Proficiency in using data and performance metrics to measure training…