Product Design Manager

Parachute Health is transforming post-acute care through the leading digital ordering platform for medical equipment and supplies. We replace the outdated, error-prone paper and fax process, which negatively impacts over 30 million patients annually, with a system that’s 10 times faster. Our platform connects a vast network of Home Medical Equipment (HME) providers, clinicians, and payors across all 50 states, ensuring millions of patients get the life-saving products they need quickly and efficiently.

Join our team and make a difference in patient care.

Join Parachute Health as a Product Design Manager leading our Payor and Platform design strategies during a pivotal launch year for new 0→1 product offerings in a complex, regulated, B2B environment. This role balances strategic leadership and team management while enabling high-impact design across both 0→1 payor workflows and core platform capabilities. You will ensure consistency across teams, coach ICs, partner with PM and Engineering leadership, and provide the guidance, structure, and systems thinking designers need to drive scalable impact.

• Strategic Design Leadership
• Shape overarching UX strategy and inform prioritization for high-impact, cross-cutting design initiatives
• Drive MVPs from concept through successful launch, ensuring design quality, cross-functional alignment, and readiness for validation and iteration to MLP
• Ensure modular design solutions and workflows connect across customer segments and internal teams
• Advocate for coherent, high-quality user experiences across distributed design efforts
• Partner closely with PM, Engineering, and Ops leadership to align design strategy and external partner requirements with roadmap and sequencing decisions
• Guide teams through early-stage, high-ambiguity initiatives, turning uncertainty into clear design strategy
• Coach and unblock design ICs, enabling them to audit workflows, anticipate systemic design challenges, and proactively align complex stakeholder groups
• Occasionally travel for in-person planning, research, validation, and business partner collaboration with Payors and benefits managers (~2x per quarter)

• Manage up to five direct reports, supporting growth goal definition, skill development, and performance management
• Foster a collaborative, growth-oriented design culture by mentoring designers, providing clarity on decisions, and encouraging autonomy while maintaining alignment
• Support learning and skill development through intentional work assignments and regular 1:1s, ensuring every designer has visibility into their growth and impact
• Ensure designers’ work aligns with broader strategic goals and maintains consistency across projects, teams, and systems

• Leadership & Strategic Expertise:
  Proven experience leading design teams, shaping strategy, and coordinating cross-functional design work
• Full Lifecycle
  
  Experience:
  
  Demonstrated contributions across the product lifecycle, with ability to balance strategy and execution at a high level
• Complex B2B
  
  Experience:
  
  Experience designing for complex B2B, regulated, or operationally dense industries (eg. healthcare, fintech, government, enterprise SaaS), with comfort navigating related ambiguity, constraints, and multi-actor workflows
• Collaboration
  
  Skills:
  
  Track record of working effectively with PMs, Engineers, Operations, and leadership stakeholders to align design decisions with business goals
• Adaptability:
  Comfortable operating in high-ambiguity, fast-moving environments, particularly in 0→1 or complex cross-cutting initiatives
• Systems Thinking:
  Experience tackling cross-functional design problems, auditing workflows, and aligning multiple stakeholder groups around complex problems
• Human-Centered Design:
  Portfolio demonstrating strong critical thinking, problem-solving in complex domains, and user-centered design principles
• Technical Proficiency:
  Proficient in design and collaboration tools (Figma, Notion, Miro) with an understanding of technical constraints and possibilities

• You lead with optimism and balance, turning ambiguity into solution-oriented design strategy while listening…