MSP Engineer

Diligex is a managed services provider focused on delivering secure, reliable, and well‑architected IT environments for our clients. We prioritize standards, documentation, and long‑term solutions over quick fixes. Our engineers are expected to think critically, communicate clearly, and take ownership of outcomes.

The MSP Engineer role blends L2 technical support with project implementation responsibilities. This is a client‑facing position for an engineer who can troubleshoot complex issues, execute projects cleanly, and operate comfortably in a structured MSP environment.

You will support multiple client environments while also playing a key role in onboarding, migrations, and infrastructure improvements. This is not a helpdesk‑only role — project execution, documentation, and accountability are core expectations.

• Technical Support (L2)
  • Serve as escalation support for advanced technical issues
  • Troubleshoot and resolve issues related to:
  • Windows 10/11 and core Windows Server roles
  • Networking fundamentals (firewalls, switches, VPNs, Wi‑Fi)
  • Endpoint security, backups, and business continuity
  • Perform root cause analysis and implement durable fixes
  • Document resolutions clearly and consistently
  • Communicate effectively with clients throughout the support process
• Project Implementation
  • Execute technical tasks for client projects, including:
  • New client onboardings
  • Microsoft 365 migrations and tenant configuration
  • Network and hardware refreshes
  • Security improvements (MFA, EDR, backups)
  • Follow Diligex standards, checklists, and documentation requirements
  • Coordinate with project managers and senior engineers
  • Identify risks, gaps, or improvement opportunities during delivery
  • Ensure clean project closeout and handoff to support

• 3–5 years in an MSP or multi‑client IT support environment
• Strong working knowledge of Microsoft 365 administration
• Solid understanding of Windows OS and basic Windows Server concepts
• Networking fundamentals (TCP/IP, DNS, DHCP, VPN)
• Ability to manage competing priorities across tickets and projects
• Strong written and verbal communication skills
• Comfortable working independently with accountability

• Experience with Intune, Entra , and Conditional Access
• Firewall experience (Forti Gate, Sonic Wall, Meraki, or similar)
• Familiarity with MSP tools (RMM, PSA, backup platforms)

• Issues are resolved correctly the first time
• Projects are delivered on time, on scope, and well‑documented
• Clients trust your technical judgment and communication
• You actively contribute to improving standards and processes
• You take ownership instead of waiting for direction

Mid‑Senior level

Full‑time

Engineering and Information Technology

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