IT Assistant; Provisional

IT Assistant (Provisional) – 500128 General Duties

IT Assistants perform entry‑level professional work in technology‑related disciplines. While areas of specialization vary, typically IT Assistants work in areas such as development/programming, communications, technical support, or similar based on the needs of the Information Technology area to which they report. Work tasks include resolving minor technology problems, monitoring activities, and maintaining documentation. They have latitude for independent initiative and judgment, under supervision.

This job is in CUNY's Classified Civil Service. The full specification is available on our web site at http://(Use the "Apply for this Job" box below)..

IT Assistant

Non‑exempt

The IT Assistant Level 1 will report to the Computer Systems Manager or his/her designee.

IT Assistant will support KBCC's day‑to‑day IT operations by resolving technical issues, managing devices and user accounts, and assisting in classroom technology setups. These roles ensure smooth digital access for staff, faculty, and students.

• Provide frontline support for computers, printers, and AV equipment.
• Troubleshoot software, logins, network, and hardware issues.
• Assist with onboarding tech needs (email accounts, access setup, network port provisioning).
• Coordinate classroom technology, including projectors and smartboards.
• Maintain IT inventory and assist in upgrades or installations.
• Track service requests and document resolutions.
• Deliver basic training to staff/students on software and platforms.
• Monitor and report potential system issues or security breaches.
• Work under the direction of the Computer Manager on larger projects.
• Ensure all user support services align with institutional IT protocols.

When a civil service list is established, the College is required to make appointment(s) from the certified list to fill all position(s) including those held by provisional and/or temporary employee(s). Non‑permanent employee(s) would need to take and pass exam, and be reachable on list. Permanency is subject to time severed in position, with satisfactory service.